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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a package sent to the ****************, and when the package got there, it was damaged and beat up. When I contacted the sender they just came up with excuses and they blamed me. They lied to me about a complaint being filed and when I called the other *** corporate stores, they let me know that the complaint wasnt submitted, and then, when I called them back to confront them, they had nothing more to say, but denial on my complaint .

    Business Response

    Date: 02/01/2024

    *************************** came to T***S to ship out his pkg on Dec 28th.  When he told the associate he wanted to put a declared value on it for $1000.00 the associate told him it would only be covered for lost or stolen.   If he wanted it covered for damages we would have to pack it under the "Pack & *********************** which he refused because he did not want to pay for Box & packaging service. (video proof) ****** called us stating he was unable to file his claim online so we told him we would do it.   We had nothing to do with ******* package getting damaged  we are   "THE UPS STORE"  not "***"  *** if the carrier of the package.  *** denied his claim for insufficient packaging. We had absolutely nothing to do with the damage of his package.  

     

     

The UPS Store is NOT a BBB Accredited Business.

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