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Business Profile

RV Parts

Superior RV Parts Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a mirror part back in April. Paid for it because they told us that it would ship in 7-10 days. Emailed and called repeatedly to see where part is. Finally received email back in Mid July that mirror was shipped and returned to them. Could not give me a tracking number to actually verify that. I have numerous package delivered to address. Was told it would be re-shipped. Not answering calls or emails again. Still no tracking number and still no product. Have repeatedly again emailed and called to get my money refunded. Once again no response. This place takes your money and consumer never receives product.

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    web site communication via web site seeking salvage rv part. reply from business states has desired part, needed dimensions. dimensions and specifications sent. dimensions and specs confirmed. waited for shipment. called for tracking number. wrong number given. call back for correction, no return call. wrong part arrived. tried to request return and correction, was quoted "no returns on used parts" sent email stating wrong part sent, not what was ordered and confirmed. reply states "that is the specs I texted" I email back I no text only email. left several phone messages for correspondence, never a return call. sent request to update on status of order if requested part is available, if not I requested complete refund as what was sent was NOT my mistake. still waiting for return call for resolution or shipping status update. Requested part and shipping update OR complete refund of funds sent in two transactions.

  • Initial Complaint

    Date:05/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted superior for an rv part where they told me they had it in stock and would ship it in 7-10 days. I took more than a month and 7 emails before the item was shipped. When the item arrrived that was supposed to be a wiper linkage for a 2000 Fleetwood discovery rv. Not sure what I received but it is not even close to correct even though ******** asked me to send them a picture of the motor.even that is not correct. I have tried several time to have them correct this issue and they will not respond or answer my phone calls after I let them know I did not receive what I ordered. The part was ************************************************ money back and I will send them the incorrect part back

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts from superior RV. Never received parts. I was sent a invoice, I paid them four hundred dollars. Never received anything and they will not answer phone or email me back, this is after numerous attempts to contact them. I was told they had to get parts from another yard, then I was told the items were shipped. This has been ongoing for two months now.

    Business Response

    Date: 07/25/2023

    This customer Parts was damage in shipping and a new one will be sent out Monday 

    Thanks 
    **

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a rv part for 1450.00. They sent us an invoice for the amount and we mailed a check. The check cleared and they said they had trouble getting the part from there other store. After several weeks, they said they mailed it and we should see it soon. Still nothing, they then said they shipped it to the wrong address and would send it out with a tracking number when they got it back. Since all the texts and emails they have stopped communicating.

Superior RV Parts Store is NOT a BBB Accredited Business.

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