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Business Profile

Custom Concrete

Castle and King Rock and Ready Mix, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to get a quote on the cost of concrete, i was quoted $141.00 per yard, it sounded like a reasonable price, i showed up and requested 3 yards, each trip took one yard, when i was done i when back to return the barrel, I made sure to clean the barrel as good as i could, as i came in to the office i was informed that the barrel was not clean to their standards, the barrel was empty and clean!! there was no possible way it could have been any cleaner, i was told they would charge me an additional $100.00 i when out to show them that it was clean and they refused to even look. Unfortunately it did not end there, Once i reviewed the bill they charge me and additional $60.00 for (Emergency Freight Surcharge) they charged me $94.50 (barrel Mixer) and $100.00 for a dirty barrel, this company does have the a sign for the $100.00 charge for a dirty barrel, thats why i made sure it was clean, but they do not have anything posted for the bogus charges, nor was i verbally disclosed that there would be additional charges, this company has been ripping people off and it needs to stop, many of the customers speak very little English and dont complain. This company owes me:$60.00 emergency freight surcharge $94.50 barrel mixer $100.00 dirty barrel fee But more important need to stop this corrupt and misleading and racist practices.

Castle and King Rock and Ready Mix, Inc. is NOT a BBB Accredited Business.

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