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Business Profile

Designer Apparel

Helm-Kicks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met this company at the ************** in Cali and saw revenge x storm shoes. They didn't have my size, so I followed on IG like they said and waited for them to come in stock. When they did, I ordered and was told I would get a tracking # on Monday (it was the weekend). I waited days and no # so I reached out and was told "yes" but no #. Days later I reached out again with no reply. Then the next week and again no reply. I asked for a refund bc obviously I was scammed. The responded with they will be canceling my order bc I sent back to back DMs (mind u it had been over a week w no reply). I said fine give me a refund. It took days and days for them to refund. I paid $88 and they only sent me $60 back. I didn't receive my $ back and haven't heard back from them despite messaging them periodically to remind them they owe me $28. I have sent emails, DMs, PayPal request, even an Email on their new website asking for my $ back. They are a scammer and will take your $. Oh and now they don't have an IG account but I have all the screenshots of our conversations they have recently started a new website helmkicks.com instead of using IG as a platform to sell.

Helm-Kicks is NOT a BBB Accredited Business.

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