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Business Profile

Diagnostic Testing

Solano Diagnostics Imaging

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Solano Diagnostic Imaging to request an itemized statement related to dates of service: April 4, 2023 (xray) and April 27, 2023 (MRI). I am looking for a breakdown of charges and amounts paid by myself and my insurance company. These statements are required by my attorney and are being requested to present to the ***************************************. I have contacted the billing department three times between November 4th and November 8th and have been told my statements would be emailed to me within *********************************************************************************************************************************************************************** a point for escalation. They stated only that they would follow-up on my request. I've also called the clinic manager and have not yet received a response. I would like the business to email my statements and/or provide me with a reasonable timeframe on when I can expect those statements so I can provide that information to my attorney and the ****.

    Customer Answer

    Date: 11/12/2024

    The issue is now resolved. I was contacted by the billing department on November 11, 2024 and received the information I had requested. 

Solano Diagnostics Imaging is NOT a BBB Accredited Business.

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