We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gas Station

ARCO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

This profile includes complaints for ARCO's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ARCO has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ARCO

      801 Orange Drive Vacaville, CA 95687

    • ARCO

      2610 Contra Loma Boulevard Antioch, CA 94509

    • ARCO

      1798 Mission Street San Francisco, CA 94103

    • ARCO

      2500 Nut Tree Road Vacaville, CA 95687

    • ARCO

      615 Talmage Road Ukiah, CA 95482

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 6, 2025, I purchased regular grade fuel at the ARCO station located at ************************************************. I paid using a debit card and continued driving. Within a few minutes, my 2018 ****** RAV4 (with ****** miles) began slowing down unexpectedly while I was driving on the highway. The vehicle ultimately came to a stop and failed to restart, leaving me stranded.I had to wait several hours for a tow truck and was forced to be towed 60 miles back in the direction I came from. This caused significant inconvenience, ruined my travel plans, and resulted in unexpected expenses including towing and repair costs totaling over $900. The repair shop, AAA ******************* Northland (Phone: ************), confirmed that the issue was caused by contaminated fuel.I have made multiple attempts to contact ******************* customer relations department, fully answered all questions they requested, and provided documentation including the fuel receipt, towing receipt, and an itemized repair bill. Despite this, my follow-up emails have been ignored, and I have not received any reimbursement or further communication.This experience has not only caused a major disruption in my life, but it also left me with serious out-of-pocket costs. I am requesting full reimbursement for all related expenses, as well as additional compensation for the time, stress, and inconvenience this situation has caused.

    ARCO is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.