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Business Profile

Sports and Recreation

Vacaville Girls Fastpitch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment was provided for participation in Vacaville Girls Fastpitch (VVGFP) program. VVGFP maintains verbiage on their website indicating no refund(s) are provided. I paid fees in full but play was not permitted for my daughter at her skill level. Requested the $185 funds be re-allocated to my daughters VVGFP enrolled siblings. vVGFP advised they have no policy regarding re-allocation and therefore would keep the funds I paid, due to a lack of policy, without reallocating them to fees for my other daughters. Complaint based upon fraudulent use of consumer funds/consumer funds withheld due to a lack of professional business practices.

    Business Response

    Date: 02/22/2023

    Thank you for the opportunity to respond. We are a Recreation youth softball league. Players register in their age appropriate division. In order to play up in an older division, we require players tryout. If they don't make tryouts, they are required to play in their age appropriate division. This parent emailed us on 1/17/23, requesting her daughter play up, we clearly responded with our policy giving her the tryout **************. The player did not make tryouts, therefore we placed her in her age appropriate division. The parent was upset and requested a refund for her daughter on 2/4/23. Our refund policy is clearly marked on our website and on registration receipt, stating no refunds after 1/31/23. Our refund policy is in place because we have to pay insurance, field fees per player, field and equipment supplies for the season and uniforms. Her daughter is still registered and playing on a team in her age appropriate division. Please let me know if you have questions or need additional information. Thank you

Vacaville Girls Fastpitch is NOT a BBB Accredited Business.

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