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Business Profile

Tire Dealers

Good Guys Tires & Auto Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/20/24 I took my car to good guys tires and auto as my engine light was on. I have an extended warranty ******** and notified good guys of this. Good guys indicated one of the oxygen sensors needed to be replaced. They completed the repair and also repaired an oil level sensor. After paying the deductible of $450 and the warranty company paid their part, a few days later my engine light came on again. I took my vehicle back to good guys and they said I needed to take it to the dealer that they could not fix it. I asked for a refund of my deductible because they did not fix the problem (engine light still on) and they would not give me a refund. I took my car to Land Rover and they stated the incorrect oxygen sensor was changed and the oxygen sensors were still covered under the manufacturers warranty. I should not have been charged anything. Good guys should have called Land Rover to verify the repairs (oxygen sensors) were not covered under manufacturers warranty. Good guys also charged for replacing 2 oxygen sensors and Land Rover indicated only one was changed. Also my oil level sensor has never worked even though good guys stated they fixed it. I really feel as though I was taken advantage of as well as the warranty company, max care. We paid for service that should have been covered for free under the manufactures warranty and for services that were not done correctly. It would be great if the warranty company and myself could get our money back. I also do not want this to happen to anyone else. Thank you.

Good Guys Tires & Auto Repair is NOT a BBB Accredited Business.

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