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Business Profile

Adult Novelties

Shibari Wands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Novelties.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shibari Wands has resellers selling their products on Amazon. Shibari does not sell directly. I started purchasing their wands a few years ago and since then the quality has gone downhill. Shibari has told me they have NOT changed the motor or anything else about the wand. So the only conclusion is that their resellers are selling used and/or counterfeit wands, which is illegal. It is against the law to resell a used vibrator! I will buy a wand and it will work properly and then the next wand I purchase is a "lemon." Shibari representatives gives me a lot of grief when I reach out to them about their fraudulent re-seller - most recently Let's Get It On. Shibari even told me that a wand I returned to them 2 years ago - that's how long this has been an issue - was ineligible for a refund because they tested it and it was fine in their estimation. So I took a video and showed them how a correctly working wand worked that I had in hand, in comparison to the one I returned - and then they refunded me. They're not a responsible company. Their customer service is terrible and even though I can send these back to their resellers through Amazon - which costs me $7.95 EACH & EVERY TIME TO DO - I'd rather receive an authentic, never used, new, legit wand when I purchase it. Thank you for your help.

Shibari Wands is NOT a BBB Accredited Business.

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