We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathroom Remodel

Luxury Bath Technologies - Pacific Coast
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Lupe M

    Date: 05/01/2024

    My husband is a disabled veteran, and we are both senior citizens (78 and 74). ****, the *** of the company, was aware of these circumstances and exploited them after we hired him to remodel our bathroom.First, **** asked for $11,700 up front for a job he promised to complete yet never intended to start. Per the Contractors ******************** "Contractors cannot ask for a deposit of more than ************************************ $1,000, which is less." I was not aware of this until after the fact. The projected cost of the project was $15,800. **** maneuvered around the law by listing the additional money above the 10%, as a progress towards the project. However, no progress was made towards the project, because **** never started it. Almost 4 months have passed, and **** has neither started the project nor delivered any materials. My bathroom remains in the exact the condition it was prior to meeting ****. Second, when **** presented the contract, he pressured and rushed us to sign, making empty promises that he never intended to honor. He dismissed the idea of providing me an opportunity to have my son present to review documents or the terms of the contract, prior to obtaining our signatures. Furthermore, **** misrepresented details of the project and misled us regarding the materials that would be used. Third, the signed contract incorrectly stated that we had only 2 days to rescind the contract. California Bill AB-2471 prompted a law that seniors have 5 days to rescind a contract. **** failed to honor or acknowledge this law and did not allow us to terminate the contract after the second day, knowing we did not feel comfortable moving forward. Lastly, **** has been aggressive, demeaning and has consistently raised his voice when asked about a refund. He has been uncooperative and dismissive of our concerns. Additionally, he has neglected to provide a timeline or agreement as to when we can receive our money back.

Luxury Bath Technologies - Pacific Coast is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.