Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We terminated our contract with Scorpion for cause after repeated violations. Despite formal termination on April 27, 2025, and multiple written requests forbidding further marketing communications, Scorpion continued to send unsolicited emails, violating the CAN-SPAM Act and consumer protection laws.Scorpion failed to deliver basic website, SEO, and *** compliance services. ****** Search Console showed zero indexed pages during their management. Their blog posts were overwhelmingly AI-generated with minimal human refinement, providing no real SEO value.Although we allowed a 30-day cure period, the cited issues (SSL misconfigurations, *** ********* indexing problems) could have been fixed by any competent web developer in four hours or less. Meanwhile, we independently built a new SEO-optimized website within one day, proving Scorpions timelines were unreasonable.Scorpion acknowledged in writing that they owe us $2,428.39 in unspent advertising funds. As of this complaint, no refund has been received despite repeated requests.Additionally, Scorpions marketing manager confirmed in writing on April 16, 2025, that no further emails would be sent, yet a marketing email was sent on April 28, 2025, by ***** *******. This shows continued disregard for client directives and legal standards.We request:Immediate cessation of all marketing and automated emails.Refund of $2,428.39 in unspent advertising funds.Retention of this complaint for public record to protect future clients.We are prepared to submit documentation, including emails, contract excerpts, ****** Search Console reports, and internal communications, upon request.

  

  Business Response

  Date: 05/15/2025

  Dear Mr. ************************* difficult to hear, thank you for taking the time to share your experience. We take all feedback seriously, as it helps us continually improve and better serve our clients. We always appreciate the opportunity to address your concerns. 
  
  Understanding Your Concerns
  
  In September 2024, you entered into a service agreement with Scorpion for website development, digital marketing, and advertising management. Our intention throughout the relationship was to provide services that would help strengthen your businesss online presence and generate results.
  
  We understand that your concerns stem from the following areas:
  
  - Service quality and technical issues involving SEO, ADA *********** and site indexing.

  - Marketing communications received after your termination request.
  
  - Unspent advertising dollars.
  
  - Frustration with the offboarding and contract resolution process.

  Our Perspective and Actions
  
  Service Delivery:
  We provided services as outlined in the agreement, including building and launching your website, content creation, and advertising campaign setup. While we regret that our work did not meet your expectations, we made efforts throughout the engagement to address technical concerns raised, such as SSL and site indexing.
  
  Scorpion does use AI-assisted tools as part of our content workflow, but all content is reviewed and refined by our internal teams before publishing to ensure it meets quality standards.
  
  Client Separation Process:
  After your request to cancel services, we offered a standard Client Separation Agreement (CSA) to formalize offboarding and resolve remaining matters, including your refund. Unfortunately, we were unable to come to a mutual agreement on the *** terms, which delayed the refund process.
  
  Marketing Communications:
  We sincerely apologize for any marketing emails you may have received after you had requested no further outreach. Your contact details have been fully suppressed across all systems. We have taken steps to ensure your information has been permanently removed from all promotional lists.
  
  Refund of Advertising Funds:
  We acknowledge that $2,428.39 in unspent advertising funds remained on your account. While our intention was to resolve this as part of the ***, we issued the refund on Tuesday, May 6, 2025.  
  
  Addressing Your Request for Resolution
  
  We want to emphasize that we never intended to cause frustration. While we are confident that we delivered the services outlined in the agreement and made good faith efforts to resolve the concerns raised, we recognize that the outcome was not aligned with your expectations.
  
  In the spirit of resolution, we will:
  
  - Immediately cease all marketing and promotional outreach (this has already been implemented).
  
  - Process the refund of $2,428.39 (already implemented).
  
  Next Steps and Resolution
  
  Our goal is always to provide transparency, fairness, and quality in every client engagement. Thank you for sharing your feedback, and if theres anything else youd like to share, please feel free to reach out to me directly.
  
  Sincerely,
  ********* ******
  Chief Marketing Officer
  Scorpion
  ****************************************************

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2023, I met with **** ********** of Scorpion *** I explained to him that I was looking for someone to get my website going and show me how to update it myself. He sold me on their system. He said I needed digital marketing and how they can "buy" my company name to the top. Boasted about all the companies he has helped and told me about his boss in the med spa business in another state. He explained that this is how I needed to spend my advertising dollars. The cheapest he was allowed to sell me was the something (I'm not sure school maybe)/medical package for $800/month with a $1,000 set up fee. I did ask if I was not happy, would I be able to cancel. He said yes. The only catch would be that I can't take the website with me if I cancelled before the year was over. I believed and actual told **** that I am trusting you. He set up a call to get the website built. Ended up with ***** ******** who led the team. After the website was completed, she said to give it a couple of months. Then, Scorpion hands my account to another person in **********. I wanted to stay with local guy, ***** and told them to no avail. I texted **** and asked what he did for me. No answer to my questions even after he tells me, the client, he prefers email. He doesn't like text. I asked **** for help as well. Enough is enough, I sent an email to ****** in billing to cancel. That's when I get answers. **** tells me that ALL I bought was a website, and I that I'm under contract, repeatedly. I would never have paid that for a website only. They finally let me out of the contract with a 30-day notice, so the website will be gone in 30 days. Therefore, for $1,000 setup and $798.98 times 4 months, I have nothing- no website, no leads, no digital marketing. I was misled from the beginning and continued to be misled until I asked to cancel. This is wrong and needs to be address for myself and others. I appreciate any help you can give. Sincerely, *****

  

  Business Response

  Date: 01/09/2025

  Dear Ms. ******************* you for sharing your concerns. We value all feedback, as it helps us improve and ensure were meeting the expectations of our clients. We are genuinely disappointed to hear that your experience didnt meet your expectations and appreciate the opportunity to address your concerns directly.

  Understanding Your Concerns

  In May 2023, you signed a 12-month agreement for Scorpions web essentials package, which included website development and dedicated account support. Our intention was to provide the tools and services necessary to enhance your businesss online presence.

  We understand that your concerns stem from the following areas:
  - The onboarding and setup process, including website ownership details.
  - Communication and support from your account management team.
  - Dissatisfaction with the services delivered, leading to your request for a refund.

  Our Perspective and Actions

  Initial Setup and Onboarding:
  During our initial discussions, we aimed to clearly outline the packages scope, pricing, and terms, including the $800 monthly fee, a $1,000 setup fee, and details about website ownership tied to the contract term. Our team began development and delivered the website according to your specifications.

  Ongoing Support:
  We assigned a dedicated account manager to work with you. While we understand the preference to work with a local representative, we always do our best to match needs of our clients with the skillsets of our team members, which sometimes involves transitioning accounts to other team members to provide the best resources and expertise. We genuinely regret that these transitions impacted your overall experience.

  Cancellation:
  Upon receiving your request to cancel, we sought to address your concerns and improve the relationship. Ultimately, we honored the 30-day cancellation policy and discontinued services per your request, even though the contract term was not met.

  Addressing Your Request for Resolution

  We recognize your disappointment and want to assure you that we never intended to cause frustration. While we are confident that we delivered the services outlined in the agreement, including a functional website and ongoing support, we also understand that expectations may not have been fully aligned.

  In response to your request for a refund, we respectfully maintain that we fulfilled the terms of our agreement and invested significant resources to deliver the contracted services. Therefore, we are unable to issue a refund at this time.

  Next Steps and Resolution

  We sincerely regret that your experience did not meet your expectations. To show our goodwill and commitment to client satisfaction, we would like to extend a discounted rate on any future services should you decide to work with us again. Additionally, we are happy to provide documentation or address any further questions you may have.

  We always want to provide transparency, fairness, and quality in all we do. Thank you for the opportunity to address your concerns. Please feel free to reach out directly if youd like to discuss this further.

  
  Sincerely,
  ********* ******
  Chief Marketing Officer
  Scorpion
  *********************************************************************