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Business Profile

Eye Training

20/20 Optometric Eye Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed a pair of reading glasses, so I chose this eye doctor through my ******** list of optometrists, and got an eye exam on 8/9/24. After the exam, the Doctor recommended and pushed me to get a pair of progressive lens glasses, even though I had my own driving glasses. I payed a deposit of $265 that day and then they said I could pay the rest, which was another $265 when I was to pick up my glasses on 9/12/24. And my frames were covered by my insurance at that time. And then, after a month I received the glasses, on 9/12/24 and they said, to try it for a month to get used to it. Then, I tried the glasses for a week, but I really was uncomfortable reading through the small lenses, the frame was heavy and giving me headaches, and had impaired vision using them to drive. So, I went back to the office to tell them I was having trouble and wanted to return them to get a single pair of reading glasses. However, the Doctor started to push me to keep the lenses but, said she would give me a lighter frame, which I had to pay $275 more out of pocket for. I felt like I was on the spot, and since I dont have much money, I said yes, payed a deposit that day, and would pay the rest in two different payments, over a 2 month period with autopay. After, the 2 months passed, I picked up my my glasses on 12/6/24. And after a few days of using my new glasses again, I still had trouble reading with them, and could see wavy lines when I read. So, I went back to return the glasses on 12/10/24 and because they kept pushing me to keep them, I became very confused and frustrated and asked for a refund, which they denied. And they said they wont give me a refund because I tried 2 different frames, and that I have to come back for another appointment to talk to them and see what is going on with my glasses. But at this point, I feel like its no use and I didnt want to discuss to them any further or have business with them.

20/20 Optometric Eye Care is NOT a BBB Accredited Business.

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