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Business Profile

Sporting Goods Manufacturers

Lobster Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Manufacturers.

Reviews

This profile includes reviews for Lobster Sports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lobster Sports has 2 locations, listed below.

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    • Lobster Sports

      25413 Rye Canyon Rd Valencia, CA 91355-1206

    • Lobster Sports

      25413 Rye Canyon Road Valencia, CA 91355

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Marie L

      Date: 12/04/2024

      Marie L

      Date: 12/04/2024

      I am extremely disappointed with Lobster Sports. I purchased a replacement handle for my Elite ball machine, only to discover it doesnt fit. Nowhere on their website does it state that this handle will not fit all their Lobster ball machines. The product listing is misleading, as the photos closely resemble the machine I own. It wasnt until I spoke with a customer service agent that I learned this handle is only compatible with certain modelsnot something disclosed upfront.Adding insult to injury, the handle was not cheap, and neither is their shipping. If you need to return the product, youre responsible for return shipping and hit with a restocking fee. This means youre out money, time, and left dealing with unnecessary aggravation caused by their poor product representation.Lobster Sports clearly doesnt stand behind their products or care about their customers. Once they sell you a ball machine, theyre done. Replacement parts and accessories come with exorbitant price tags, and they charge you at every turneven when its their fault for not advertising ************ someone in the tennis industry, I cannot recommend or support this company. Their lack of transparency and customer focus is unacceptable. Save yourself the hassle and choose another brand.

      Lobster Sports

      Date: 12/05/2024

      Ms. *****,

      Thank you for providing Lobster Sports with your detailed experience regarding your purchase of a replacement handle for your ball machine. After 53 years of being in business and positioning ourselves as the largest ball machine manufacture for racquet sports in the world, we do in fact care very much about our customers.  We would not be in business for over five decades if we did not care.

      Regarding your purchase, the replacement handle purchased is compatible with all Lobster portable tennis and pickleball machines that have been built since 2008. Therefore, if the handle is not compatible with your machine, then your machine was manufactured prior to 2008. You are correct in the fact our website does not mention that the current handles are not compatible with machines built prior to 2008.  We are happy to refund you the restocking fee that has been charged as standard policy for returned products, if that is acceptable.  Feel free to contact me directly at the email address listed below.

      Thank you,

      **** *****

      General Manager

      Lobster Sports

    • Pritesh P

      Date: 10/17/2023

      If there was an option to give 0 stars I would. I bought one of their machines 2 years ago and didnt think that it it would have issues after 6 months. This just goes to show the quality of their workmanship. When I reported my issue to their customer service team they were slow to respond taking 5 days for an email. They tried giving me ghetto solutions such as trying to put duct tape around the part that was broken. After multiple phone calls/ emails for quite some time, they agreed that they would replace the machine and when it came to shipping it to their warehouse they wanted me to pay $56 out of pocket when this should have been covered by the warranty. Furthermore, whenever a warranty deviates from the industry standard the consumer should acknowledge it. Additionally, for a product of this size you would expect for them to send you a box to ship it in. This not only inconveniences the consumer to find a box but to spend an additional $50 to obtain one. Overall my experience with this company has been lousy and would not recommend buying one of their machines.

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