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Business Profile

Wholesale Lighting Fixtures

AQLighting Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Lighting Fixtures.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 12, 2024, I ordered 3 (three) lens (I referred to them as globes to cover halogen bulbs on our lamps. I researched this item on line, and found this company sold globes specifically for our Holtkotter Leuchten. lamps. Weeks later, I put one on the lamp to replace a broken one. Moments after turning the lamp on, the globe melted & a terrifying fire broke out. I initially called the company & followed up with 5 emails (including photos ) , explaining what happened & asked why they would sell a polycarbonate lens that wasnt safe to cover a, halogen bulb. (original globes are glass) NO REPLY! Had we not been in the room & saw the flames (only minutes after turning on the lamp, we absolutely would have had a major fire! Attached is a small part of the email I sent the company Since you have ignored my emails, and obviously do NOT seem interested in the trauma caused by your merchandise, and almost caused a catastrophic fire in our homebecause of the bulb cover I purchased from you, I have no choice other than to REPORT your company to Consumer Affairs and post on my social media.I still may ask my lawyer to contact you.Shame on you!!!************************* ?Hello again,Do you not understand the severity of the problem your MISLABLED website created ????????? Shall I call my attorney ????????????? Hello,I am surprised you havent gotten in touch with me as yet ?Do you understand the MAJOR DISASTER that WOULD have happened, had my handyman not seen the flames shooting out of my lamp when he did ????????-?Hello *****,As per our conversation Wednesday , attached are photos of the lamp that was destroyed by a fire , caused by your lens. Please review with your management.In addition to the photos that show the melted lens & destroyed lamp, Ive included photos of another one of my identical lamps in my bedroom, as well as a photo of where the lamp was in my sons bedroom

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