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Business Profile

Wholesale Lighting Fixtures

Sunco Lighting, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Lighting Fixtures.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 24 pack of Sunco items off Amazon on 11/6 which was to be used for an upcoming job I had on 11/10. The seller said delivery would be on 11/9. Since it was not delivered on time I called Amazon multiple times to cancel the order which the refused since it was through the 3rd party seller Sunco. I was very clear I wanted to order cancelled and to be refunded. The order was delivered yesterday 11/12. I called ****** again to come and pick up the order which they also refused and said Sunco needs to arrange to have it picked up. I have not heard from them I want the order picked up (free of charge) and would like an immediate refund.

    Business Response

    Date: 12/06/2024

    Hello *****,

    Thank you for taking the time to share your experience.

    We have attempted to contact you but, unfortunately, were unable to connect.

    Our ****************** confirmed your order was received and we have refunded you to the original method of payment.

    We are happy to have successfully resolved this for you!

    On behalf of Sunco Lighting, we appreciate you taking the time to share your feedback and hope to build a lifetime relationship with you.

    Please let us know if we can be of further assistance.

    Sincerely,

    Sunco Customer Success Team

    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought set of 4 led lights (40w each) from sunco but requested a return because the delivery was very late I had to go out and buy another set locally. They approved my return so I returned all 4 lights in 1 package (originally how it came) but when it was delivered to them they told me I only sent 1 back. 1 light weighs almost 4 pounds the *** labeled the package 16pounds. All email exchange and tracking is included with this complaint. I believe this company is borderline scamming their customers. They will not refund me all my money back except $28 for 1 light. If anything happened to the package I believe it's their responsibility to figure this out if not they're just trying to scam people.

    Business Response

    Date: 01/26/2024

    Hi Boon,

    It was such a pleasure speaking with you today! As mentioned over the phone, the remainder of your refund was processed. The refund should ************** 3-5 business days, depending on your financial institution.

    Above all,the relationship that we, Sunco Lighting, have with our Customers is of utmost importance! If you need further assistance with any lighting needs, our new team of Support Specialists are always ready to help!

    On behalf of Sunco Lighting, we wish you a wonderful New Year!

    Your friends at Sunco,

    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:02/05/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased light fixtures online from Sunco Lighting in the amount of $159.00 using a credit card ending in ****. When no shipment arrived I called customer service, where I was informed there was no record of the transaction. A copy of the credit card statement was requested, which I provided via email. After some time I called back, and was told the person that had to make a decision on this matter was out of the office. Every time I call I get the same response.

    Customer Answer

    Date: 02/27/2023

    I have received a shipment from Sunco Lighting and the matter can be considered resolved. 

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 11 dozen can trims from Sunco Lighting************ These are for new construction houses. Of these 11 dozen the ones installed in the first house(102 trims) were faulty. They did not come on when the switch was turned on. Or came on very delayed. Sunco refused to admit the problem was on their end even after several hours of troubleshooting by an electrician. A different brand of can trims were installed and the problem was fixed.

    Business Response

    Date: 04/02/2024

    Hello *******,

    It was truly a pleasure speaking with you!

    We are happy to have successfully resolved this for you!

    On behalf of Sunco Lighting, we appreciate you taking the time to share your feedback and look forward to a life-long relationship with you.

    Sincerely,

    Sunco Customer Success Team

Sunco Lighting, Inc. is NOT a BBB Accredited Business.

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