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Business Profile

Solar Installation

5 Star Energy Pros

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed this transaction with ******* from 5 Star Energy Pro. As of January 1st 2023, my Inverter is no longer reading. I have been in communications with 5 Star Energy Pro, from both **** and ******* since January 9th 2023. I have ALL text communication as I initially reached out letting them know my solar edge app is not reading. On 1/10/23, **** replied saying he will have someone come out to my home and check it. He said someone will be out on 1/18/23, but No one came, after that he said we need a new antenna and he will order it. On 1/28/23, **** text "it should be in this week". I continue follow up with a text asking for updates on 2/1, 2/2, 2/3 and 2/6 finally **** replied, still waiting for Solaredge for the antenna, will update me once received. 2/10 I text sharing concerns, **** replied he will call Solaredge tomorrow. Of course no reply... I continued my text asking for updates on 2/14, 2/17, 2/20, 2/23 then got replied on 2/24 apologizing will call and update by 5pm. Replied saying Solaredge confirm will ship on 2/28. 3/7 I text for update, he replied 3/8 saying he will check warehouse then schedule. Again I text 3/13 3/16 3/17 3/18 3/19, On 3/20 I called ******* from another number and he picked up for the first time apologizing and assuring me **** will follow-up. **** replied on 3/21 he will check and get back to me. 3/27 I start group texting both **** and *******, after lots of back and forth, **** said working on installer on 4/15! Of course NO ONE came.. BUT **** did call and said apparently I need a NEW Inverter! He said they will work with Solaredge and order it and he will include me in the email communication. 4/17 he said he couldn't add CC but will forward emails to me as comes. OKAY. 5/1, 5/2 I do my follow-up **** replied waiting from Solar he will call. 5/4 **** ask me for a photo of the sticker on the right side Inverter, I sent it. And ZERO communication as of today 6/6. I was told this will be fix and I need help!

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