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Business Profile

Event Center

Rancho Magdalena LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:03/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented the property from 10/4 - 10/8 for my 28 people intimate destination wedding, including the main property and the guest houses. The property was nothing as advertised on the website- and has caused my guests health issues such as bed bug bites, and significant monetary inconvenience as we had to spend a lot more money to make the wedding work + all the items we had to get rid of upon leaving since there were bed bugs in the main house. I have tried to work this out with the property manager while I was on site as well as when I left, and have been ignored, gaslighted, and threatened. I am requesting a refund for at least two nights' stay in the main house and one guest house, plus cleaning fees as the ** broke for two nights causing major inconvenience for my guests- and the house was far from clean (AKA THE *** BUGS!!!) or properly stocked with things such as dirty underwear found under the beds, mattress stains, showers that did not work, broken toilet seats, broken furniture, and things that no bride should ever have to worry about on their wedding day. The property management is absolutely terrible with ~18 hours response time when asking for simple things such as towels. Urgent action is needed to address this matter. This place should not be allowed to operate as a business and is a health hazard. I highly encourage the BBB to look into this place before it becomes a dumpster fire with folks suing for health reasons.

Rancho Magdalena LLC is NOT a BBB Accredited Business.

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