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Business Profile

TV Installation

Installation King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installation Kings sent ** out to my home to mount my ** in our living room. We were scheduled at 12pm - 2pm, but made concessions when ** told us he was available earlier around 10am. ** came by and was very nice and confident in his ability. Before the installation, I stated that I wanted the ** at eye-level where we don't have to tilt our heads up from the couch. This should be common sense for any installer, and he was very sure of himself when he said he understood and would install it that way. When I went out to my car for a second he asked my wife if the placement he was outlining is ok. She told him it was too high. When I returned from my car he wasn't showing placement, but I again reiterated that the ** should be visible without any neck adjustment. Alas, he installed it far too high and when calling the office that night, they (*******) refused to fix the issue without me paying full price for them to come back out. Stating it was additional work and therefore would cost me another install and somehow blaming me for living in Orange County as their office is in LA (don't say you service OC then).We are seeking either a full refund ($200) or the job to be done correctly without further charge.

Installation King is NOT a BBB Accredited Business.

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