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Business Profile

Auto Machine Shops

Famous Mr Oil

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Machine Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing another complaint with proof this time. As I stated I went ahead and visited Mr. oil with the intention to get my front brake pads replaced. I already bought the brake pads myself since I have lifetime warranty on brakes ************* he was going to charge me **** just to get both pads replaced. I had made a appointment with him the day prior which was sometime in April. When I got there the next morning he and his assistant were both working on a lot of cars and seemed really stressed out as they were understaffed from my point of view. I was instructed to pull my card forward in the garage and his assistant started inspecting my vehicle he stated that the brake pads were still full life and they argued and said how can they be? When I break the brake pad feels really low and the disks are scratching they are making a screeching sound. He began to insist and stick with his statement that the brakes were still good. He had no right to argue with me and do the job because I was going to pay him for the service and was not requesting free service to get my brake pads replaced. It was not professional of him to make it seem like whatever I said was irrelevant and made me seem *********** I am a full-time **** driver and I know when my brakes need to be replaced. Mind you the inspections and not last more than four minutes and he went ahead and charged me **** The business itself says that they DO NOT charge break inspection and it is FREE. I did not agree And went ahead and disputed my money and the owner went ahead and reversed my dispute. Why am I being charged $40 for a break inspection that was under four minutes? Why do I have to pay for something that clearly in your shop it says it is FREE to inspect? Why do I have to pay when I was told NO cause you couldn't take on anymore work? Shame on you for taking money from me that was just trying to get the car fixed I demand my 40 dollar refund! YOUR SHOP SAYS FREE BRAKE INSPECTION!!!

Famous Mr Oil is NOT a BBB Accredited Business.

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