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Business Profile

Carpet and Rug Cleaners

Frontdoor Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A service company contracted to do an installation on my property. The service company was already paid a fee through a package deal offered through insurance for a product to be attached to home and the service company contracted to do installation. *************** uses 3rd party companies to represent and do installation. 3rd party charged extra work fees for work covered under underneath agreement with original **************** 3rd party was suppose to get a price approval before charging and did not let me as the home owner know this process. I as home owner reached out to *************** afterwards to discuss this extra fees for. Managers refused to discuss extra payment vs original contract and are currently withholding supervisor and legal department information in order to discuss with higher management to discuss the purchase original agreement contract and why the 3rd parties charges did or did not fall underneath this agreement. Managers would not take my call and would not allow any more information to be discussed with me in regards to my dispute.

Frontdoor Pro is NOT a BBB Accredited Business.

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