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Business Profile

General Contractor

California Energy Contractors, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 01/27/2024

    California Energy Contractors , send a service tech to look at the roof complaint on 1/22/2024. 

    We will notify the customer this week with a solution to the existing problem.

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $10,900 for roof on 9/2/2014. Was immediately installed. 10yr guarantee on labor, 50yr on materials. Over the years have had problems which they took care of but not in a timely fashion. They do not have technicians in my area so they can't come even if it's an emergency. Latest problem was reported to **** 818# on 4/6/23. It was raining and there was a deluge pouring through the roof and ceiling. Buckets all over the place. Texted pics of roof and ceiling. In the meantime, I had HVAC come out to determine if dmg was caused by ac. Texted to **** - damage not from ac. No response. On 4/20/23, spoke with *** at 800#, she will refer me to someone other than ****. On 4/21/23, ***************** (rpr rep for Cal Energy) calls, he will call back in 3 wks to schedule rpr. On 5/15/23, I text Cal Energy at 818# and 800# to have ***************** call. No response. On 5/16/23, left message for *** with ***** at 800#, to have ***************** call. No response. On 5/19/23, spoke with **** at 800#, she says ***** will call back re status on *****************. No response. On 5/22/23, called 800# and spoke with ***********************, he will call back that week to schedule appt for wk of 6/5/23, texted pics to emailed pics to *****. no response. In 6/1/23, txtd *********************** asking he call to schedule rprs. No response. On 6/7/23, spoke with **** at 800# asking for ***********************. Not there. Asked for supervisor and was advised he has none. He is the owner. Explained it rained again and water pouring through roof/ceiling. Elle said she would relay the message to ***** at once. I do not anticipate a call.DO NOT USE THIS COMPANY!!! THEY BOAST EXCELLENT GUARANTEES BUT DO NOT HONOR THEM!!!

    Business Response

    Date: 06/28/2023

    California Energy has reached out to the home owner and made arrangements to meet and discuss the issues at hand. Our appointment is scheduled for 6-29-23.

California Energy Contractors, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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