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Business Profile

Graphic Printing

Digital Room, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

This profile includes complaints for Digital Room, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Digital Room, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to use PrintPlace to make some bookmarks for me. I tried several times to upload my graphics. Three times I completed the process. But although the graphics appeared on the screen when I was completing the form, there were no graphics on the final page of the checkout form. I asked for help from **************** and she could not get it to work either. Then finally it did work (or so I thought) and the CS person blamed their slow server. I asked if they would contact me BEFORE running a job with no graphics. She said they would. I completed the flow and checked out. At that point I was offered the option to approve the proof. I tried to download it. It did not download.Then, when I got my proof there were no graphics! I have attached a pic of the proof I received. Had I approved it I would have gotten blank white bookmarks. I responded to that email and told them to cancel the order. Later this afternoon they asked again for me to approve the proof.I contacted customer service and told them I wanted a refund. They REFUSE to give me a refund and will give me only a credit for another project. I do not want to work with them ever again. They have been awful and unprofessional. I want a refund to the credit card I used to pay the invoice. They have been incompetent and uncooperative. Please help me get my money back today.

      Business Response

      Date: 05/16/2025

      I show that a full refund was issued.

       

      Please call me at ************ so I can further assist you. 

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a customized banner 4/10/25 paid for 2-day shipping and I still have yet to receive my purchase. They lied and scammed on the website stating I would get my item in 2 business days. Im beyond upset I would have never placed an order if they hadnt lied about when I would get it, I wouldve went somewhere else. *** ON MY PACKAGE IS NOW 4/21/25. At that point Its been 11 days I WILL NEVER ORDER THROUGH THIS SCAMMING COMPANY AGAIN!!!! Ill be going to ******, yelp as well. I want my extra shipping fee I paid refunded ****.

      Business Response

      Date: 04/21/2025

      I spoke with ******.  This is a carrier (Fedexp) delay.  The job shipped on time. 

      I will process a new order and ship overnite at no charge  (Job #********)

       

    • Initial Complaint

      Date:03/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/12/24 I ordered 3000 booklets from *********. Total was $5592.01, shipping & handling was $477.63, plus additional charge for shipping and handling $142, not quite remember exact amount, because I live in condo. Uprinting charged me additional $142 for shipping and handling,On 12/5/24 when ***** arrived, a man called me. I answered it right away and came out to meet him right away. He said the pallet cant get to my house. I told him that the pallet can place near by side walk. He and I can carry the boxes to my front door, only walk few steps. He refused to do it. I told him that i paid extra money $142 for shipping and handling to Uprinting already. He then called his company and said he will stay here for a while because he needs to carry it to the house. I told him that I will use my wagon to carry it too. So it only took 5 mins to 8 mins to carry it to my front door. I also helped him to carry too, using my wagon. I didnt know he reported to his company in different story. He said it takes long time to carry those boxes to my front door.I called ***** and told them that I already paid shipping and handling and additional shipping and handling charge to Uprinting already. Why do I need to pay you? The $142 extra shipping and handling charge I paid to Uprinting because of where I live. Uprinting already know the area I live that is why I agreed to paid Uprinting extra money for shipping and ************ ***** sent me the bill of $146 for shipping and said my account has been turned over to ***** ******************************* I dont understand why do I have to paid ***** when all my shipping and handling already paid to Uprinting. How can ***** create this kind of bill?

      Business Response

      Date: 03/03/2025

      I will take care of it.  Spoke with ********* and send her an email as well. 

      We will reach out to Fedexp to have this bill reversed to Digital Room 

    • Initial Complaint

      Date:08/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Digital Room **** brand Uprinting completed a business card order for me. When I received the order I informed them the print register was off and the product should be refunded. The company completed an investigation with my assistance and concluded they had in fact made an error in the print production. But they refused to refund both the tax and the shipping. Best I can tell, it is not legal to collect tax on an item not purchased. Despite my urgings they refused to refund the full amount of the order.

      Business Response

      Date: 08/28/2024

      Hello,

       

      My name is ***** and I am the customer service manager at **********************.   I  would like to speak with you if possible.  My number is ************

      I do see that there is a chargeback on the order.   

       

      I look forward to hearing from you. 

    • Initial Complaint

      Date:07/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously submitted a complaint because they were completely unable to provide a resolution to 1/3 of the order, stickers. They have STILL not arrived. In addition, the step and repeat banner that I purchased was awful quality and drooping through the middle, meaning our photographer charged a significant amount more to edit photos and the backdrop was virtually unusable. This cost another estimated $400. IN ADDITION, the posters that I ordered were supposed to be on foam board, but they came as flat posters. When ordering the posters, I was told to choose the thickness of the board and I chose 5/16. Now these posters were unusable. I had to buy $100 worth of frames for them, which ended up being a huge waste and not the look we were going for. By using this company, it was $850 of unusable or undelivered product, $500 in extra expenses, and at least 10 hours of additional time I spent on this. NEVER going back to this company unless there is a significant effort to right the wrongs of this situation. I have never had a bad experience with them before this but this is enough to put me off for life and to warn everyone I know about how awful they are. I wasted virtually $850 and a ton of time.

      Business Response

      Date: 07/08/2024

      Hello, can I please have the job number associated with the account?  I will also try and call the number listed above. 

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered printed materials for an event on June 20, 2024. I paid for expedited shipping and printing to ensure items were received prior to the event start date, June 28th. I contacted customer support on June 21 because they screwed up the proof for the design. When doing so, they assured me that my item would be printed and delivered by June 26 if I approved the proof immediately. I approved it as soon as it was received. I contacted customer support today, June 25, because it said my delivery date was June 28th. I wanted a refund for the expedited printing. They said yes, they will issue me a $68 refund. Then he placed me on hold and came back and said actually I can't do that. My item was then put on hold and it said I owed roughly $100 before the item could be printed. I then contacted customer service again and the item was changed to an estimated delivery date of 7/1.Every time I have contacted customer service my price or delivery date went up. I should be able to contact support without losing my original order, changing my delivery date, or speaking to people that have no ability to logically find a solution to this issue. This is absurd and unethical business practice. I am now trying to speak to a manager and they are putting me on an endless hold. I have spent thousands of dollars with this company and they are treating me awfully, in addition to wasting so much of my time and money. I am sick of it and need a timely solution.

      Business Response

      Date: 06/25/2024

      Hi, I tried to find your account so I can find the job number. Can you please provide it to me ?  I show posters being ordered last but I just want to make sure. 

       

      My number is ************

       

      Thank you 

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered ****** post cards from the printplace.com website. I emailed them the artwork files to be printed on each side of the cards. The cards arrived and they look nothing like the proof that they sent me, and I approved. It has been eleven days since I contacted that company, both by email and by telephone. I have called many times, and they keep saying that they will respond by sending me their plan by the end of that day. They have yet to give me their plan on how they are going to rectify the problem. The post cards are for a political campaign, so time is of the essence. I now have ***** pounds of cards that are garbage sitting on a pallet that I have to dispose of.

      Business Response

      Date: 06/24/2024

      I believe this was solved but would like to follow up anyways.  Can I please have the job number associated with the complaint?

    • Initial Complaint

      Date:01/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 15 Jan **** I ordered business cards and paid an additional $13.49 for two-day shipping. When I received the order I found it was printed incorrectly. Because of this the original "drop-dead" date for needing the business cards was missed. 48HourPrint replaced the business card order, and ******* I spoke with (****) put me on hold to request permission from a supervisor to refund the two-day shipping. He came back and said it would be refunded. The replacement order came on 26 Jan **** but no refund for two-day shipping. I inquired several times about the refund with no response, then finally got a response saying their policy is to not refund shipping. I replied asking why I should pay for a service I did not receive. The response was that the order is closed now and they are not "allowed" to refund me. I did not receive the benefit of the two-day shipping due to their error and they refuse to refund it after initially agreeing to do so.

    • Initial Complaint

      Date:12/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 custom printed products. Note cards and matching envelopes. The note cards were exactly as ordered. The envelopes are the WRONG SIZE. NO ONE from the company will respond to me to re-print or refund. The cost of the envelopes alone was $629.93.I am no longer interested in having these reprint. I want my investment returned so I can purchase this immediate need from a more responsive vendor.

    Digital Room, LLC is NOT a BBB Accredited Business.

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