We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Equipment Rental

Sepulveda Lawn Mower And Rental Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Equipment Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought lawn equipment from this company because the *********** ngeles is requesting from ** (gardeners) not to use gas equipment anymore Ive order different types of tools that makes a total of around $10 thousand dollar, Ive paid the total amount when I place the order with my credit card that order has been placed since 11/7/22 and till today date I have received just 4 pieces of that order that makes a total of around $6 hundred, Ive been asking over and over and they tell me to come in two days in a week thats gonna be here in 2 weeks different answers but that does not resolve the problem, some times I come but I dont have any answer since the owners or representatives are not there just the workers that can not answer about it, and if I can mention this, there are many other people who have the same problem because the company was advertising on and off that the tools where in on sale and there was a program in which the ********** was gonna pay part of it since the tools where green environment. Please Im asking you to help me with this problem I have, because I dont know where else to go. My phone number again is ********** and this is ***********************************

    Business Response

    Date: 01/04/2024

    Hello All,

    Our shop has been closed for a week and any representatives have been away for almost 3 weeks so please accept our apology for a late response. ********************** was notified and picked up some equipment on 12/22/23. As of 1/4/24 we have notified him that the rest of his machines will arrive by 1/11/24. There are 3 items that will not arrive because they're in backorder meaning the vendor does not have them available and arrival on those specific items are not known yet. But ones those items arrive we will be completing his whole order. We sincerely apologize and hope to fix this mistake as soon as possible.

    Customer Answer

    Date: 01/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Sepulveda Lawn Mower And Rental Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.