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Business Profile

Market Research

Interviewing Service of America

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Interviewing Service of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was previously told by BBB that this is the company that owns **************************. My issue is that I redeemed points for a $25 Chili's Gift Card on 1/25/25. It has been over 2 months and I have not received this card. I check my spam every day and it has not gone there. I should have received this card in 2-3 weeks after I redeemed my points. This company does not answer me when I try to contact them by e-mail or the contact page on their website. They ignore all inquiries. I would just like to receive the card that I rightfully earned by taking their surveys. I have been a good and loyal member for many years and I don't redeem points often. This should not even be an issue.

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 4th I was invited to an online focus group about streaming services. On November 5th I completed all of the homework for the group. I completed the online portion of the interview but still have not been paid despite numerous attempts to get this resolved. ****** *******, the recruiter told me she would contact the project manager, but I received no response. I have emailed and called the company numerous times now and no one is answering me.

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been very happy with ************************** for years several months ago they blocked my number they continue to send me surveys & I love doing them I have accumulated over ****** points & cant redeem I checked their website & both phone numbers are not in service they show their address as **************************************** I went ************ are not there.I wish to continue with the company & hope that you can help me.

    • Initial Complaint

      Date:01/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a product test for a hair product and filled out the survey after testing the product. I was promised to receive a $75 incentive. They said it would take 2-3 weeks from Dec 31st. It has been 3 weeks and they are ignoring my emails.

    • Initial Complaint

      Date:11/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Mysoapbox for a very long time. I noticed that several months ago I was disqualified for most surveys from them, but the main issue is that there is no contact. I had missing points in September from a completed survey and sent messages to their customer ********************** and have not heard back from them. I was trying to contact them via their website, emails and even re-opening old emails from a long time ago, but nothing was responded, I have tried a million times. I need them to credit missing points from September and help me to redeem ALL my points (not just a portion) as I do not feel it's safe to stay with them, I feel I would not get paid for my effort if I continue doing their surveys.

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/25/2024, I was invited by Q-Insights to join an online panel for electric vehicle owners and I was to receive $25 for joining within 3-4 weeks. In order to receive the incentive, I was instructed to simply complete a ***** minute qualifying study, which I did with thoughtful high quality responses, and then to just confirm my email address with the online panel, which was also completed. It's now been three months since completing the requirements to earn the incentive and I still have not received the payment. I've tried to contact the company several times with no response. I'm only seeking the $25 that I was promised and qualified to receive. Thank you!

    • Initial Complaint

      Date:05/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed many tasks for this website. For one task, I was supposed to receive a $10 tango gift card. After emailing support multiple times, I have not received the gift card. The email address for support is **************************** The website is ******************************* and **********************. Please investigate this matter.

      Business Response

      Date: 06/02/2023

      Hi ******,

      Thanks so much for reaching out and we are extremely sorry for not only the delay in the delivery of your payment but for not immediately addressing your inquires on the matter as well.We can confirm that the incentives have been processed and sent out, so please be on the lookout for those. If you have not received it by today, then please reach back out and we will come up with a solution to ensure you are paid ASAP.

      Please let us know if you have any other questions and once again, apologies for the inconvenience.

      Thanks,
      The *************

    • Initial Complaint

      Date:12/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recruited to participate in an "Insurance Interview" that promised a $500 incentive. Participated in and answered questions on 10/24/22 but as yet have not received the $500 incentive.

      Business Response

      Date: 01/25/2023

      Business Response /* (1000, 8, 2023/01/06) */ Our team member **************** spoke with the respondent **************** on January 3, 2023 at 11:21am. During the conversation the respondent was able to locate the $500 payment which was emailed to the respondents work email with the ****************. The respondent confirmed that the oversight was due to tight spam filtering featured in place by her employer. This *** ticket should be deemed resolved based on the conversation had with the respondent confirmation that incentive was indeed processed in November 2022. Thank you, ************* Director,*****************

    • Initial Complaint

      Date:07/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took part in a focus group interview on Thursday June 16th 2022 and was promised a $150 compensation. I emailed the project manager on 6/16/2022, 6/21/2022, 7/6/2022, 7/18/2022 and 7/29/2022 about my compensation and have not heard back. I have called a woman name***************** at************* 5 times and have reached her 3 of those times each time her telling me she would look into it.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/08/05) */ This participant was paid an incentive through the platform that was being used for this market research study. They were unable to access for some reason, so we went ahead and sent her a new payment through email via a gift card. She has confirmed with us that she has received her payment for participation.

    Interviewing Service of America is NOT a BBB Accredited Business.

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