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Business Profile

Marketing Consultant

Calign, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This platform states they are closing and moving to another service. Since they are doing so, *** attempted to cash out my remaining points. Its been over a month with no reward and no responses to my multiple inquiries for $50, which leaves a remaining $3.43 in my account.

    Business Response

    Date: 06/26/2025

    Hello,

    I am the owner of Calign, Inc.   We are a market research and marketing consulting firm that work with pharmaceutical/biotech companies.  We do not have any online paid service or points service, so I believe this complaint is mistakenly about another company.  Can you please let me know if I can have any other details about their complaint?

    Thank you,

    ******* *******

     

    Customer Answer

    Date: 06/27/2025

     
    Complaint: 23473389

    I am rejecting this response because: the company website states that Calign **** is the owner of this business.  If that is inaccurate, why would it be listed on the website?  

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cashed out my survey points on your website on 4/17/25 for a $10 Amazon gift card. I have not received that gift card yet and it has now been over a month.I have emailed several times but have been ignored. I see your website is now closing up so assuming you have no intentions on sending my payment. Please make good on this and send the gift card to me as promised.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed a reward of a CVS gift card for $25 on October 10, 2024 from mysoapbox.com. Rewards are supposed to be received with 2-3 weeks. I e-mailed them numerous times and also used their contact page and I have been completely ignored. I didn't think it was too much to ask to get an update. This is horrible customer service. I have been a loyal member of their company for years and take every survey they send me. This is only the second time I have ever ordered a reward in all the time I have been a member. I wanted to give this reward as a gift to someone and I'm not sure now I will receive it in time. My points were deducted immediately by the way upon redemption. The least they can do is update their panelists instead of ignoring them. Please I spent a lot of time taking surveys for this company. I just want my reward that I more than earned.

    Business Response

    Date: 11/27/2024

    Hello,

    Calign **** does not own or operate the website mysoapbox.com.  It looks like it is owned by ************************* of America).  Calign has a trademark on "Soapbox" name but it is unaffiliated with this website.  

    Please let me know if you have any additional questions.

    Thank you,

    ******* *******

    Customer Answer

    Date: 11/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

Calign, Inc. is NOT a BBB Accredited Business.

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