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Business Profile

Modeling and Simulation

Nuna Simulation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modeling and Simulation.

Complaints

This profile includes complaints for Nuna Simulation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nuna Simulation has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Nuna Simulation

      7247 Hayvenhurst Ave STE 9 Van Nuys, CA 91406-2871

    • Nuna Simulation

      23371 Mulholland Dr Unit 136 Woodland Hills, CA 91364-2734

    • Nuna Simulation

      7821 Alabama Ave STE 7 Canoga Park, CA 91304-4951

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have an old flight simulator unit that was created by *****We needed new parts so we looked up their information and proceeded to get all the necessary parts on a quote and an invoice.Lior (aka ***) asked for ***** first but our business doesnt have that service, so he asked us to wire the money and we did.The lead time he told us went by and there was no update.we contacted him via email and phone and he said it would be shipped out the next week.we followed up after receiving no shipment and our phone calls and emails are no longer being answered.the money is gone and we have no parts to show for it.

    • Initial Complaint

      Date:01/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a semi retired physician and a private pilot. I contacted Nuna simulations in 2018 and after talking to the owner, *****************, I entered into an agreement for a flight simulator. He sent me an invoice and said that the simulator may be ready within 3-4 months. I paid him the money since he said that he needed to buy parts before the prices go up. Within a year I filed a complaint with BBB. He called me and sent me several false shipping tickets leading me to believe that the shipment is on the way. TO date he has not delivered and I have at least a 100 emails from him verifying that he owes me the simulator.He is still in business and I am out ****** dollars and it is too small an amount for a lawsuit, I tried arbitration and he still promised to deliver the simulator.As it stands, I will be at least partially satisfied if he does deliver me the goods for which I paid.

    • Initial Complaint

      Date:08/26/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on item on 10 Aug 2022. It is now 26 Aug and I have not received the product. From their website: "Items will be shipped within 1-5 business days upon ****** verification payment is completed. Then add 2-3 business days for Priority Shipping." They do not answer their *** number and their is no voicemail. Their local *** number has been disconnected. And they do not respond to emails.

    • Initial Complaint

      Date:06/06/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two flight simulation panels on January 26, 2022 and I have not yet received the product. At first the owner ********* stated that they had issues getting parts to fulfill the order and this was acceptable to me. He finally gave me a tracking number on March 23, 2022 however that FedEx Tracking still shows the package as pending. I have had several emails, phone calls and texts with********* and he keeps promising that the package will ship but never does. I have also given him the option to refund my order if he is unable or unwilling to fulfill the order but he never does. The order total was for $253.00 order #***** for one Transponder panel and one Twin Engine Fuel Selector.

    Nuna Simulation is NOT a BBB Accredited Business.

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