Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 250 stickers from 48Hour Print and paid extra for a 1 Day transit. With their guaranteed 48-hour turnaround time, my Monday order would be delivering to my house on Wednesday. This was noted as the estimated shipping time. On Wednesday, I was notified that the order would be a day late, making what I ordered unusable as they were specifically for a time-sensitive event. I paid $60+ in shipping to ensure the delivery would be on Wednesday May 10, not Thursday May 11. I was not notified of the production delay until the day it was supposed to arrive. Based on tracking information, by Wednesday night, the stickers were still in the facility. I contacted customer support to get the delivery expedited as it is still with them, but I was told that was not possible. I then asked for a full refund on the shipping s it was not what I paid for. I was told that was not possible because the production was delayed, not the shipping. However, the production delay was never communicated to me in any way. I was only offered a 20% discount on the production cost or credits to another order or if I wanted a full refund, I could just refuse the order when it got delivered. I now have nothing for my event and paid for rush shipping to ensure an early delivery date and fast turnaround - a guarantee on their website. I got neither.

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Nov 25th for a file with a delivery date was Dec. 1. I submitted my file on Nov 25th shortly after the email request. I received a response regarding additional information on Nov 28th about the proof (1 business day, 3 calendar days) and responded within the hour with the required information. I requested a slight size revision. I did not receive another response until Dec 1 (2 business days) asking to approve the final proof. The delivery date has shifted, 6 days beyond the expected delivery date. Because of the delay in revision of the proof, the file did not get into production until Dec 2nd. I selected this company because of their fast turnaround, however, with the several business day lag time, the print is not able to be delivered on time. The time frame of 48hours is misleading and should be revised as it is not accurate. I have yet to receive my product and require it for an event tomorrow.

  Business Response

  Date: 12/22/2022

  We are sorry for any delays the customer feels we caused.
  
  Printing turnaround time begins after we have received your print-ready files and approval for your proof.
  There are options for printing time, the printing time you chose was 3 days printing, and the movement of the order will depend on there being no issues with your file and the date and time the proof was approved.
  
  The order was placed on 11/28 and went for proofing, the file was rejected due to a size discrepancy. Another file was uploaded and noted to have poor image quality with distortions but a proof was sent. That proof was disapproved by the customer on the 29th and customer asked us to make a change to their file. Prepress does not make changes to files, we send them over to a file specialist which caused a delay. A new proof was sent on 12/1 and approved. The order was printed and shipped on the 5th. We do not include weekends in production times.
  
  Accounting has stated that a chargeback was received on the order from the customer and they have treated the chargeback as a refund.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was October 19, 2022. The Order #********. I paid $111 for what I thought was going to be 250 notepads as they had advertised on google. When they arrived, it was 10-4x6 notepads with 25 pages each. So the 250 was PAGES not notepads. Would I have spent that much money for 10 little notepads? absolutely not!!! When I contacted them, they said that it was my fault, of course. Their phone number is*************. Thank you.