Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st 2024, flyaway bus as self advertised are supposed to arrive every 20 minutes to transport passengers. Flyaway buses were not arriving every 20 minutes, flyaway buses were not stopping at every terminal to get passengers as advertised . Bus driver was discriminating and refusing to transport certain passengers. As advertise bus was suppose to arrive at terminal at 10:00pm the bus never stopped at 10:00pm. ******** Flyaway Bus never arrived to terminal 6 even though there is a stop for the flyaway bus. A group of passenger had to relocate to another terminal. Bus driver was being aggressive, hostile and verbally yelling at a female passenger. ********* explained that she had been waiting for 2 hours the bus driver refuses unprovoked to provide service and closes door in womans face. The bus driver has threatened me verbally as well, I had to get on bus 9905 because the other bus was full but my luggage was on the other bus I had simply inquired with bus driver if my luggage was still on the other bus and he became increasingly agitated and aggressive. Told me to get off of the bus if I was concerned about my luggage. I feel a great deal of emotional distress. Because of false advertising by the company I was subjected to both ensure and witness hostile and verbal abuse. The act of also abandoning a paying customer because she stated that she had been waiting a long time when it is advertised that the busses run often has also been emotionally scarring. That act in itself is a form of physical abuse and abuse of power and status.

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets for my trip to ********, one to get to the airport and one to get back. The second ticket charged me for a round-trip, when I clearly just needed one ticket for my return. After making several calls, I was told to email my bank statement showing where I was charged three times instead of two, and I would be refunded for the additional amount. I sent an email and was denied my refund, this is clearly fraud, and I am demanding my refund for the one additional ticket that I did not authorize.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets and was charged 3. The lady at the bus station said it happened to several people and that I should call customer **********************. I called customer ********************** who asked me to send an email and include my banking information showing where I was charged 3 times, which I did. I was told then theyll refund the other charge. I waiting days then I received an email saying they changed their mind and a refund wouldnt be given. I want my money!!! This is straight fraud!!!!!

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to order a bus shuttle tickets well in advance of a trip and when placing the order wasn't aware that the tickets would expire in 30 days. I only noticed the validation dates once the tickets came through. The website terms were not clearly posted and there was no option to enter the dates of travel. When I received the email tickets, 9 minutes had passed since placing the order and then I noticed the terms and conditions on the ticket which states, "the expiration period is 30 days" and "tickets are refundable within five minutes of purchase"...but of course 5 minutes had expired before I could locate a number and talk to a human being to remedy the issue. We're only talking about $19.50 but I believe the website needs to be improved so as not to cause confusion especially for first time users.