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Business Profile

Chocolates

Alice Mushrooms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chocolates.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order with Alice Mushrooms on May 28th of 2024. I Sent several emails to the company with the first 2 going with zero response. I have sent an additional email to the company explaining how it is now June 28th, 2024, and I never received my order or a real response from the company aside from an automated email. I am requesting a refund for never receiving the products that I ordered.

    Business Response

    Date: 07/08/2024

    this customer ordered a product that was on backorder which was clearly stated at checkout and in multiple email updates after purchase. our customer service team responded to the customer on july 6 and provided a refund and order cancellation. 

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction occurred 5/20/24. Purchased two Duos and a Happy Ending pack. Paid for 3-5 day shipping. Order still not received and showing as order placed on Shop.com which is what I used to pay. Have sent 5 emails and called the phone number and left 3 messages. No response to any communications.

    Business Response

    Date: 06/07/2024

    When this customer placed their order, we were sold out of the Happy Ending, so we were only accepting pre-orders at that time. Im so sorry if this wasnt clear to them! We sent an email to their address on file from ********************************* titled "YOUR HAPPY ENDING PRE-ORDER" regarding this immediately after checkout did they not receive it?

    I know it's disappointing to not have what you ordered right away we are doing our best to keep up with demand and we're learning as we grow. Orders containing Happy Ending are expected to start shipping the week of 6/10, and the customer will receive a shipping confirmation email as soon as the fresh batch of Happy Ending leaves our warehouse.

    Customer Answer

    Date: 06/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please send the company my contact information and request that they reach out to me. I did not receive any emails from them that were not ads. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company makes false claims and take your money and doesn't send products.

    Business Response

    Date: 06/05/2024

    Hi there - this order has already been cancelled and refunded. 

    We have emailed the customer multiple times letting her know about the shipping delays and also that her order has been cancelled and refunded. Nonetheless, she has continued to leave us threatening voicemails saying things like she is going to "shake our ***** down" and using vulgar profanity. I appreciate you helping us get this resolved as this person is deeply unwell. 

Alice Mushrooms is NOT a BBB Accredited Business.

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