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Business Profile

Hygiene Products

The Flex Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hygiene Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this and needed it right away. It did not arrive even though tracking said it had. I went and bought another one at ******* and asked the company to refund since it didn't arrive. The company refused to refund and told me they would send me another instead. I told them that I already ordered one, and even send a picture of the one that I ordered, but they still refused to refund. I cannot use more than one, and would like a refund.

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was July 14th at 8PM. I placed an order with the wrong card because all I pressed was checkout and they automatically ran my shop pay card. I contacted them immediately (within two seconds) and they refused to refund me because they said they had the order sent to ***. Its Sunday. Theres no way they sent that to the delivery service within two seconds on a SUNDAY. LIARS and SCAMMERS. This is a scam. I told them I could even change the card, or whatever. They refused. Horrible customer service.

    Business Response

    Date: 07/18/2024

    We are sorry to hear about your poor experience.  As our customer support staff shared with you via SMS text messaging after your initial inquiry, our checkout process provides several options for Express checkout, through Shop Pay, Paypal, Amazon Pay, or GPay. We are unable to completely any of those checkouts without the customer's consent.  After a payment is processed we do not have the ability to change the payment method or cancel the order, and all sales are final.  Please refer to our refund policy that can be found here: **********************************************; That said, as a one-time courtesy, we have processed a refund for your order.  Please allow 5-7 business days for the credit to be reflected on the payment method you used to complete your transaction.  As we cannot cancel orders once they are processed the item may still be delivered to you.  If you do not wish to keep the product please refuse delivery, or consider donating the package to a women's shelter as menstrual products are always needed and greatly appreciated at these facilities.  If you have any other questions please don't hesitate to contact us.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product did not work for me. I tried to return to the retailer Walmart but they would not accept a return due to it being a hygiene product. I tried reaching out to the company and they refused to help. I have attached our email threads.

The Flex Company is NOT a BBB Accredited Business.

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