We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

Boyd & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a formal complaint against Boyd and Associates Alarm company.
    I am a customer of the company since 11/4/2011. On February 2, 2024, we discovered that an Alarm company was not receiving an alert if someone is opening unauthorized doors when we tested. They sent us technician and charge us $150. He was not able to fix anything and stated that the system needs to be updated and someone will call us. We waited for about 6-7 weeks to hear back, we never received any call back until we call manager and explained that we have a concern about not having a functioning system. Companies send us an estimate to upgrade the system because apparently the system is not anymore fixable, and we need to do an upgrade with estimate close to $1200 which was very unreasonable to pay for just a small uprate. Also, our monthly payment would’ve increased as well. Please take a note that all this time system is not working, and we are not protected. We quested via email to cancel service which was not working anymore for a several months already. They responded in 9 days back saying we should pay them a balance in full until 11/4/24 for basically being not provided a service, because system is not working.
    I feel is not fair to ask paying for something that is not working. Please help to resolve this issue.
    Thank you so much.
    ...

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled the company due to issues with them. Asked them to come out once more after cancellation to fix a mistake prior to cancellation, they took it upon themselves to resume services but never came out to service anything and was charging us left and right. The charges go through a management company so It took some time to see they were still trying to
    Charge us despite not actually doing any service. When I reached out to tell them to stop sending bills, we cancelled two years ago, they claimed we didn’t and that we either pay an amount for a service call for their mistake or they would charge us quarterly dues for the past two years. When I asked for prof all they sent was an email stating the mistake made by the company and also gave servreal contradicting statements. They then went in to try and insult me as I was trying to explain that their emails made no sense.

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for a 24 hour security monitoring system of $40 per month. one of the contacts has not been working and causing false alarms since the beginning of the service. because of this I have not been using the system for around a year. I requested a service call to troubleshoot the problem. the company wants to charge $125 for the service call. I requested that the agent notate the account that the system has not been armed for around a year and they should do a courtesy credit. the agent flat our refused to notate the account and said they would not provide any credit. I could send a letter per this request but it would probably be ignored.
    I would like proper and reasonable consideration of my request and a friendlier customer experience; how can I trust a company with my safety that is not considerate? This is a white glove service Afterall. 8/8/22

Boyd & Associates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.