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Business Profile

Business School

Lu Ross Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This school is going to extreme measures to make sure I don’t receive my proof of training, which has already been paid for they are telling me I must pay out-of-pocket for my proof of training

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened today 17Dec2023, my daughter graduated, and full payment was requested by Lu Ross or else she would not receiver her diploma. I paid in full, yet my daughter didn't get her lash certificate that she completed in December. If I didn't pay my daughter doesn't get the diploma, but they didn't finish their portion of certificates. I was forced to pay.
    I also then talked to them about their hybrid program that she attended which is the only way they can go to school there. Still using COVID as an excuse, which is confusing since they can go 3 others during the week. The students are only onsite 3 days a week and 2 days it's remotely. We pay for 600 hundred hours and all the parents I spoke said the same thing I did. The students would login on the remote days and then do whatever they wanted and there was no teaching going. They are charging the public a ridiculous amount of money, but not delivering what say they will deliver. Beauty school is a very practical school and that can't get the practical training if they are not onsite. We were told a totally different story when we talked to admissions and what we would be receiving for the schooling. Their response was very dismissive and zero accountability.
    I also had to take a photo of my payments so they could be applied to her bill, why am I doing their job for them. Plus, the facility is super old and run down. Not sure where all the money is going, but pretty sure itis filling the pockets of the lazy staff.

Lu Ross Academy is NOT a BBB Accredited Business.

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