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Business Profile

Dentist

Woodside Dental Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a new dentist to me and after my initial exam, the dentist recommended I have a deep cleaning. Having not had a cleaning for some time I moved forward and got the treatment. About 4 or so months later I got a call to schedule my cleaning so since it was new year figured it was time. I had the regular cleaning and now I’m receiving a bill for the cleaning. I called the office because this should have been covered and am told that if you have a deep cleaning you have to go through multiple “cleaning treatments” before you are “approved” for a regular cleaning. I was never told this and to the contrary was told before the deep cleaning it was a 1 time service and charge, which I agreed to, and I could resume my normal cleaning schedule, which is what I essentially had as there was nothing out the norm conducted during that cleaning. I challenged the charge to no avail. There was no communication of any out of pocket charges I would incur before or even after I had the cleaning and it should have been covered as my standard cleaning. I want the charge waived.

    Business Response

    Date: 04/15/2024

    After reading and reviewing you dental history, I see that you do have a balance on your acct. I understand your frustrations. I see that we could have done better in communicating and this will be address for future improvements in our customer service. 

    Due to your dental health need. We have to bill accordingly with proper codes for your maintenance hygiene visit as required by the ADA.

    As for your balance on the account. This balance stems from your annual deductible. Regardless of the type of Hygiene visit your deductible would still apply. 

    If you wish, please contact me by phone and ask for me (Sunnie) I'm happy to help to further explain.

     

    King regard, 

    Sunnie Stevens

    Woodside Dental Care

    805-647-1322

     

    Customer Answer

    Date: 04/22/2024

    I did not get the notification indicating there was a response.  How do I reopen this request as the dentist did not address my concerns.

Woodside Dental Care is NOT a BBB Accredited Business.

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