Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23546149, and find that this resolution is satisfactory to me.

  We did receive the $1250 last night at 10 pm. 
  
  
  
  Regards,
  
  
  
  M****** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  to another restaurant, notify every guest, coordinate vendors urgently, and salvage the day. It caused major stress, overshadowing our wedding, with guests later commenting it was all they talked about.
  
  Attempts to resolve:
  We paid a reduced check under pressure to keep the day moving.
  J** later offered a $1,250 refund, which we accepted.
  She has not followed through or finalized this.
  
  Given the scale of her mistake, her decision to prioritize another party despite our earlier booking, lack of accountability, and failure to issue even the promised refund, we are seeking a full refund of all amounts paid, plus a formal written acknowledgment of responsibility.
  
  Evidence:
  We’ll attach:
  Texts from Feb 2024 with Jan confirming 6/28
  Invoice showing 6/28, CC form with 6/29
  Follow-up emails (incl. 5/31/25)
  J**’s admission she only realized due to S*****’s Airbnb (Response to First Text 2)
  Her partial refund offer & our acceptance with no payment or follow-up.

  Business Response

  Date: 07/02/2025

  The customer is twisting the facts. There was an error in the posting of the date. The signed contract form was signed the incorrect date of 06/29. The  CUSTOMER signed this contract. It was an unfortunate mistake.  The customer complaint suggests  they went to some random restaurant. This is far from the truth.  We closed OUR restaurant to host  their wedding,   This is a beautiful restaurant with a huge outdoor patio and gorgeous chandeliers.  We set up all their chairs at the beach and picked them up, provided a DJ for 7 hours, an amazing dinner, full dance floor, open bar for 3 hours, full staff and more.  We could not move the Quincenero because they had 200 guest not because of the cost.  The balance due for the wedding was $11700. The customer asked  us to reduce the balance to $10,000. We did. The wedding was beautiful.  The next day I received a shocking email.  They threatened to stop payment on the check 

  In good faith I sent them an additional $1250 refund. 
  This matter is now closed. 
  

   

  Customer Answer

  Date: 07/17/2025

  After we published an honest account of our experience on Yelp, J** *********, the owner of White House Beach Club, sent us a private message via Yelp’s platform. In it, she said, “if this continues I will have to take action,” asked us to remove the review, claimed that there was a “mistake made by all of us,” and that she had “lost more than $10,000” but was “fine with that.”
  We consider this an inappropriate and unprofessional attempt to pressure us into retracting a truthful consumer review. It also contradicts her previous public claims where she tried to position herself as the one harmed.
  We are preserving this message and any future communications as part of our documentation in the event this escalates, and to support our position with the Better Business Bureau, Yelp, and legal counsel.
  

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  
  Complaint: 22456929
  
  
  
  I am rejecting this response because:

  The owner has not provided itemization of billing for the fraudulent charges. We booked the venue January 26, 2024 and paid a $500 deposit. At that time she made verbal agreements to win our business, one of those agreements was to not charge us tax and increase the wedding count to 85 guests. She emailed us a word document, PO#55 with the quoted charges, which is an attachment. We met with her two days before our wedding and she did not provide us with a  contract or a finalization of billing. The only count she was waiting on was for the kids. We had 114 guests total, 84 adults and 30 kids. She is lying about 137 guests. 

  She rented us her airbnb attached to the venue, we checked into one of the units on Thursday 8/22/24. We unloaded our wedding supplies and decorations, inside the airbnb area where there is a door with a glass window that faces the venue parking lot. We moved our boxes out of site. We moved our trailer off of her property before the wedding on Friday began. Her name calling is degrading and racist. This was the most unprofessional experience that I have ever encountered. 

  The owner is also making false accusations about us staging an accident at her property. A wedding guest fell in her pond and I sent her pictures, that was the extent of that. I am in no way harassing Jan.  

  I just want an itemization that shows why she increased her charges. It should not be so difficult to get the requested documentation from a business. 
  
  
  
  Regards,
  
  
  
  J***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  inner service until payment was received. This was unknown to the myself and J***** *******, the groom, she did not approach us. When she was asked about serving dinner she stated she was not serving dinner to our wedding guests until payment was made and she presented us with a sales slip from a credit card machine, with the charges. I told Jan the charges are incorrect and asked her for an itemization of charges before paying. She demanded payment to be made right at that moment and threatened again not to serve dinner to my guests if I did not pay. She backed us into a corner and forced us to accept the charges we were presented with.

  Business Response

  Date: 10/22/2024

  C**** and J***** are the most dishonest people I have evert met. They booked a wedding for 55 guests.  They informed me they would be having more but did not disclose the number.  After repeated attempts, they finally gave me the number count of 114 at 12 day of the wedding, I sent them an invoice. They continued to stall payment and showed up when 135 guests.   They finally after I had refuse dinnef service , paid us for the wedding  for the 114 guests not the 135 they showed up with, They had no intentions of paying for this wedding,  in addition they dropped of a Beverly Hillbillies mess in the middle of another guests wedding, checked out of the Airbnb 3 hours late and showed up on Monday morning. trying to create a fake accident.  She has been stalking and harassing me.I am calling Ventura PD  today.

   

  Business Response

  Date: 10/22/2024

  C**** J*****’s wife has gone on a social Media blitz, completely lied about the incident, attacked me  personally. She even put my address out to tell people to harrass me.  She is staking my Facebook and even getting involved with my personal life and employees.  I called the Ventura police department today.

  They absolutely had over 130 guests.  
  I texted them the entire invoice the day of.  They had no intention of paying us.  I did not charge them for 130 guest anyways. 
  
  I will say again This was a Beverly Hillbilly trailer loaded to the top. The boxes were a mess. I was mortified.  I asked her twice to move them. They did not. She said she didn’t have time. My wedding that night had to walk past all their junk to proceed to there wedding. I have text of all of us this.  In addition, she called me a drunk on social media, I had a glass of wine at the end of the evening. A guest tried to take over our DJs equipment.  I told them they could not.  I was attacked by this man. This was the worst experience I have had with any customer.  
  They ruined their own wedding.

  They should be ashamed of themselves. 

  Customer Answer

  Date: 10/23/2024

  
  
  
  
  Complaint: 22456929
  
  
  
  I am rejecting this response because: The owner is gas lighting me, attempting to manipulate the complaint. The is that I need a break down of charges, the original quote was less than what she charged me. I need a break down of charges. Please assist in this situation.
  
  
  
  Regards,
  
  
  
  J***** *******