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Business Profile

Grocery Store

Vons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Vons's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vons has 39 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vons

      2764 Thompson Blvd. Ventura, CA 93003

    • Vons

      520 W. Tefft St. Nipomo, CA 93444

    • Vons

      1124 West Ocean Ave. Lompoc, CA 93436

    • Vons

      490 Quintana Rd. Morro Bay, CA 93442

    • Vons

      729 N. H St. Lompoc, CA 93436

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent 300 reward points on item that is no longer carried......32 pack of signature water. I only got a 24 pack, for 200 points but was charged 300 reward points. I thought it would be easy to contact explain and get my 100 points back. Not! After two weeks, three contacts, no response and no points added....i am forced to do a BBB complaint? Why they wont answer my first enquireries is beyond me?

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was recently given a gift card that had fraud. The gift card was for the store Sephora, and purchased through Vons. We worked with this vons location to try and get our funds back. They called many corporate & fraud numbers on their side to find what options were available to us. Unfortunately, at the end - they were unable to retrieve our funds and we are left with a gift card purchased from Vons with a $0 balance. We would like our $150, either in the form of a new gift card or a refund.
      Transaction: 2273 4 58 6540
      Date: 06-01-2024
      Sephora GC Amount: $150
      Sephora GC #:
      *********2680638
      Pin: 19763275
      7993*********58*********498538

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business advertises products that are not available . Order comes without critical items . When I reached out to Angie the online food manager at Vons with my concerns she yelled at me , threatened me , and made unauthorized charges to my debit card account . The staff here is extremely rude and aggresive .

    • Initial Complaint

      Date:09/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 12 2023 I put in a order on vons app for delivery and I paid with ebt and my order never got my delivery the app say delayed and it's still withholding my funds of 150.00 I contacted the store manager they said it will take a week and it been more than a week it's been a month and a half. This is stealing. On top of that I paid for the fresh pass of 12.99. I just want my money returned to me so I can eat I have diabetes

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #68320970
      I placed this order last night Aug 4.And was charged $39.45 on my debit card.When I went to check the order this morning,the order had disappeared on the app.Nothing.Blank.When I called the delivery service,they said the order did not exist.So now I’m out almost $40.00.I’m on a fixed limited income and cannot afford this kind poor service and indifference .

    Vons is NOT a BBB Accredited Business.

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