Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4J JEWELERS
  12/01/2024
  Address: **** * **** Street, Ventura, California
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  Sale #5247
  Statement to the Better Business Bureau
  
  Subject: Misrepresentation of Pricing and Unethical Practices at 4J Jewelers
  
  On December 1, 2024, at 4:18 PM, I visited 4J Jewelers and selected lab-grown diamond earrings priced at $1,000, as stated by the representative. I agreed to pay $350 as a down payment and finance the rest. I was told to send $10 to my Wells Fargo account (which I usually keep at $0) to proceed with credit approval.
  
  At no point was I informed the final cost would be $2,027.50. After signing the contract, paying the $10 fee and $350 down, I was told the total during packaging. When I clarified, expecting to owe $600 in 3 months, I was told I owed $1,677—entirely inconsistent with the $1,000 price discussed, causing confusion and distress.
  
  When I called on my way home to return the earrings, I was told returns were not allowed but I could exchange them for an item of equal value. This lack of transparency and restrictive policy feels deceptive and manipulative, violating consumer protection laws.
  
  I request the original price of $1,000 be honored, with financing adjusted accordingly. Since I have already paid 360$, I want to only have to pay (640$) like originally discussed and agreed upon during transaction in store upon with the earrings priced and sold to me by the representative at a verbal price of 1000$. If unresolved, I may pursue legal action and request thee court requests the video footage of my experience inside of 4J Jewelers at the Ventura County Pacific View Mall. Please resolve this matter and negotiate a final payment $640
  
  Customer Information:
  Customer #: *********3
  J***** *******
  Promised Price: $1,000
  Item: WGD6991LG (Lab-Grown CLUSTER Diamond Earrings)
  Quantity: 1
  Subtotal: $2,027.50
  Credit: $1,677.50
  Down Payment: $350
  Change: $0.00
  Terms: 3 Months No Interest
  
  Thank you for your attention.
  
  Sincerely,
  J***** *******

  Business Response

  Date: 12/02/2024

  The customer was explained everything about the transaction. The finance company also sent him a contract through his email, which he read and signed, which showed his payments and how much he would be paying. He also signed the store receipt showing the total amount he will be paying. If the customer is unhappy and not satisfied with his purchase I will allow him to return his purchase within 48 hours of this email.

  R** ***** - Store Manager

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