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Business Profile

New Auto Parts

Magnuson Products, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/1/2022, I ordered a supercharger for my Toyota Tundra Pick up truck through a vendor of this company located in CT. I was told over the phone by Magnuson that the part ordered had to be installed by a dealer/vendor of their product in order to obtain the limited warranty that comes with the product. after spending 3049.25 for the install at this dealer location, I noticed damage to the unit, which Magnuson has admitted via email from the CEO, Kim Pendergast, as well as the general manager of Magnuson, had occurred during manufacturing of the product, which I paid 7500.00 for plus taxes. The cosmetic damage was not as big of a concern to me as it was to find out from the General Manager via phone call and emails that I could have installed this product on my own, without having to spend the 3049.25, in order to obtain the warranty that was important to me. The last response I received from Ms. Pendergast was not addressing this issue at all, and only the cosmetic issues, which she believed could be fixed by a touch up pen on my own. I am looking for some kind of compensation for the amount I spent on the install after being told I had to have it done by a vendor. Especially after the GM of Magnuson told me on the phone, even if they offered me 1500.00 back as an apology for the misinformation, that I still wouldn't be happy. Yet, the last contact I had was from the companies CEO stating she felt a touch up pen was more than enough for my concern, and never addressed her representative who flat out lied to me about having to pay someone to install their product for a warranty to be in effect.

Magnuson Products, Inc. is NOT a BBB Accredited Business.

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