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Business Profile

Sightseeing Tours

Island Packers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a reservation with Island Packers to transport me and a rental Kayak (rented from Channel Island Kayak Center) to Santa Rosa Island for October 14 through 16. Prior to the trip, I spent $1261.68 to make necessary preparations, purchase equipment, paying for training required for a 3-day 2night Ocean Kayak Packing, and accommodation in Ventura for the night of trip, all of which non-refundable.

    When I as making the reservation with the Kayak rental company (Channel Island Kayak Center), they only asked me a few questions as following:

    - Destination: Channel Island National Park (They did NOT ask which Island)

    - The concessionaire in charge of transporting me and the Kayak: Island Packers

    - Date of the trip and type of the Kayak

    The two companies (Island Packers, as the concessionaire, and Channel Island Kayak Center, as the Kayak rental company) do NOT have any agreement in place to share the information of their customers, nor had my permission to do so). However, Island Packers reached out to Channel Island Kayak Center (without letting me know first of their intention), disclosed my information, and informed them of my intended trip. Immediately after, Channel Island Kayak Center cancelled my reservation and refrained to rent me the Kayak they initially agreed to rent.

    Since there is no other rental facilities in the area, renting kayaks for over night trips, me living away from the area and not being able to transport a Kayak to Ventura, I had to cancel my trip and all the $1261.68 of my investment got wasted. I am, therefore, demanding Island Packers to reimburse me that money as the loss I sustained due to their action. They undermined my privacy and acted against my interest and caused me a great loss.

    Should you require any additional information, please let me know.

    Respectfully yours,

    M***** ******, PhD

Island Packers is NOT a BBB Accredited Business.

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