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Business Profile

Storage Units

Freeway Mini Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my bank send them a check 2 months in a row bc they do not accept routing numbers or account numbers. I had difficulty receiving my new debit card from my bank so this was my only option.
    The business decided to hang onto the check and not cash it until the 20th. It cleared my account and then (according to my bank) they sent it back. I then receive an email stating my acont was over do and my check was NOn sufficient funds. I spoje to my bank and there was funds which was forwarded to this business but the business turned around and returned the check. NO EXPLANATION AT ALL!

    THEY THEN CHARGED ME EXTRA FREES SO NOW THEY SAY I OWE THEM $107.
    No I don't. Is this a scam to make more money? I've been with them for years and this has never happened before but a new company bought them out. Is this a new policy to obtain more money

    Business Response

    Date: 03/05/2024

    The company is not under new ownership. Per your rental agreement;
    Section 6 “If Occupant’s check is dishonored and returned, or if Occupant’s unit
    becomes subject to lien enforcement procedures under the Self-Service Storage
    Facilities Act, Occupant agrees to pay Owner, as additional rent,
    administrative charges as follows:” (See section 6 on your rental agreement for
    more information regarding the fees.) “The receipt of a check shall not be
    considered payment to Owner if the check is dishonored or not paid for any
    reason.” 
    Our records show that your check was given to the bank on
    the 16th of Feb. which is 1 week from the date it was received. We
    do not have an obligation to take checks to the bank daily. The check was sent
    back due to insufficient funds which is what made it a bounced check. If your
    check needed to be deposited by a certain day you could have relayed that
    information to the office staff. Please refer to your rental agreement or speak
    with office staff before filing complaints regarding items you signed/ initialed
    for during move in. Thank you.

    Customer Answer

    Date: 03/07/2024





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21368957, and find that this resolution is satisfactory to me.




    Regards,



    K****** ****








































Freeway Mini Storage is NOT a BBB Accredited Business.

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