We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimwear

Illusions Activewear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two swimsuits online and received them in a timely manner. However, both suits appear to be irregular, in that they are cut in such an odd fashion that it seems there must have been mistakes made in the production of them. Regardless, one of them is unusable, and the other just doesn't fit right. There is a return policy on the website stating
    "We stand behind all of our products. Returned items must be returned within 30 days of the delivery date in new, unused condition with original tags attached and are subject to final inspection by our staff.

    Please contact us with your name, order number, the item/s requested to be returned, and the reason for the return. We will then email you a return shipping label (the US only).

    Once we have received your package, you will be notified via email (at the email address listed on your account when the order was placed), and your return will be processed within 24-48 hours.


    Exchanges

    Need a different size, color, or style? Contact us with your name, order number, and the item/s to be exchanged, and we will gladly get your new items out to you right away."
    That sounds great, BUT, the phone number is not answered and takes you to a full mailbox so you can't leave a message. In addition, the email address on the website is invalid and returned my emails, and no one responded to the email that I sent to the email address on the order form (which appears to be a personal email address). This has been a month ago, with no response. So now, I'm past the return window because they will not answer calls or return emails and I'm left with two unusable swimsuits. This company is either a fly by night scam or they wanted to get rid of irregular suits without telling customers they are purchasing defective suits, or perhaps they are going out of business and trying to offload their inventory. Either way, they promised to stand behind their product, and they lied.

  • Initial Complaint

    Date:02/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two bathing suits on 9/21/2022 for $47. 69. I received them in the mail but they did not fit. I communicated with Illusions Activewear about this, and they offered to send me two bathing suits in a bigger size. These new bathing suits did not fit either. I returned four bathing suits to Illusions Activewear on 10/21/22. Illusions Activewear responded and offered to send two new bathing suits in a different size. On 10/25/22 I wrote to Illusions Activewear asking them to mail the suits in December since I was traveling. On 12/7/2022 I sent an email to Illusions Activewear asking them to send the bathing suits. No response. On 12/22/2022 I sent another email asking for the bathing suits. No response. On 1/25/2023 I wrote an email to Illusions Activewear asking for a refund. No response. On 2/3/2023 I sent a text message to Shawna Aparicio, founder of Illusions Activewear asking for a refund. No response. On 2/5/23 I contacted my credit card to dispute the charge, but they said that my complaint was older than 4 months since the original purchase date, and could not intervene. I tried to sign into my Illusions Activewear account to obtain my receipt, but my account no longer existed. I do not have a receipt, I have the charge on my credit card and a copy of the email communication.

Illusions Activewear is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.