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Business Profile

Water Damage Restoration

ProDry Water Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the end of March my water heater started to leak. I contacted Rheem ( the water heater company) that sent out a plumber , that plumber than sent out this company ( prodry) . The employee from prodry told me that I would not pay anything out of pocket, either my home insurance with cover it or Rheem would cover the cost of fixing the water damage. The company Prodry took down my dry wall and set up a couple of dehumidifier. That was it. Now they want to charge me 6,033. Really 7,500 because my home insurance only cover 1,500 of it. When I called to ask why is it so much and even why I'm have to pay out of pocket. She went into detail about how they had to move the washer... move the washer? Really that's included into the pricing? I would like not to be charged anything as i was told. They didn't even put up any drywall back. Just left it.

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are victims of the Mountain Fire. ProDry scammed us and is billing us since our insurer declined to use their services. They are an unlicensed entity, started a clean up, made up bogus and false invoicing without a contract for scope of work and pricing. ProDry caused damage and theft and was asked to never return to our property.

ProDry Water Restoration, LLC is NOT a BBB Accredited Business.

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