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Business Profile

Electric Bike and Scooters

Salebikee Wear Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an electric bike on 3/6/23 online. On 3/7/23, my debit card was charged $27.54 & I got an email from the company confirming my order shipped & provided a tracking number AS750219513CN. Site states orders shipped from a warehouse in **: "Ships from ********** warehouse, Warehouse Address: ************************************************* Local shipping time in ****** is approximately 3-7 days.Try it Risk-Free. We offer 30 days Money Back Guarantee. 24/7 Customer Support." Shipping method & tracking # is for ********** shipped from "******** ****************** in *****. The order/tracking info on the company website shows my order supposedly delivered on 4/5/23, while ********** Tracking shows supposed delivery on 4/6/23. My order was not delivered. I went to the local post office and the postal workers did a thorough check/search and were unable to locate/confirm the tracking info, confirmed the item had never been delivered, and stated in their opinion, this website/order is a scam/fraudulent. I tried to contact customer support via the only listed method, email ************************* and ********************************** Both emails were returned undeliverable with message":Address not found. Your message wasn't delivered to ************************ because the address couldn't be found, or is unable to receive mail.The response from the remote server was:551 5.1.1 recipient is not exist." Site has different company info: Under "Terms of Service: "Salebikee Online store," Salebikee WEAR LLC," Company Info/Contact **; "Bin ******** *********** Name: Bin ******** GmbH Address:*************************************************************." I googled this website/product & found many complaints similar to mine as well as numerous listings. Still continues to remain operational since at least 10/2022, while listed on numerous Scam/Fraud warning sites, lots of consumer complaints.Order#: ******** Item/SKU# :sku1676874223983 Payment Amount: $27.54 ********** Track #AS750219513CN

Salebikee Wear Llc is NOT a BBB Accredited Business.

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