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Business Profile

Frozen Food Companies

Camino Real Kitchens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Frozen Food Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought burrito Saturday 3/29 at *******. Prepared the beef,bean and green chile burrito in Sunday, took three bites and found 1 1/2 bones , attached to each other from a small animal. Since cows dont have rib bones that size, assume they are not beef bones. Monday called Camino Real Kitchens three times, took voicemail boxes full and hang up. Finally left message with **********************, no reply. Tuesday spoke to *******, they suggested I report it to you.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pack of breakfast burritos from ******** the ****'s Cantina brand that is owned by Camino ************** When I opened the pack, I realized that the packaging was defective because many of the burritos were already open. I reached out to ****'s Burritos via their contact us page on their website. I received an email saying they were sorry this happened and they would offer a PayPal refund. The woman asked how much I paid, I responded, and she proceeded with the refund. I thought this was great. Until I opened my email a few days later saying a case had been opened in PayPal because that refund transaction was unauthorized. I couldn't believe it. I had emails saying they would refund and then they made a case. PayPal sided with them, despite the emails, and tried to take from my account and additional forty cents in the PayPal fees. So now I was out the original amount I paid for the burritos on top of the additional fees. I paid even more money now for defective burritos. I emailed the person who made the case on PayPal from Camino ************** and they never responded. I contacted the lady who originally said the refund would be given, she did not respond. I tried the contact us feature again from their website. I received a response they would look into it and heard nothing back. Never buy from this company because they are a scam.

Camino Real Kitchens is NOT a BBB Accredited Business.

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