We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Military Gear

SM Wholesale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Military Gear.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an N1 jacket for $371 on June 5. The owner suggested a size with my measurements that was far too small so I next tried a 44. It fit but was a little tight. I asked to try a 46. It was in fact too large. Within a matter of days I mailed it back and asked for a 44 as indicated in my letter to him. I said I thought I was in fact a size 44 but I just wanted to be sure. It has been weeks and he has not complied with his obligation to mail the item or reimburse etc. I have to keep calling him and he promises he will mail the item and does not comply. The owner never sent me the correct size 44 back. He did not inform me if he was sold out. He did not offer to reimburse me. The owner simply kept saying he would mail it and did not follow through. A family member spoke to him for 30 minutes. He promised to mail the item and did not. To date I had to file a claim with ****** otherwise I would have no recourse. I want size 44 or my money back. For someone who has been in business for 24 years and has supposedly worked with movie sets his behavior has been unprofessional and untrustworthy.

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 29, 2022 I placed an order with SM Wholesale. After being lied to about the availability of an item I'd ordered earlier, I emailed the company and asked for a refund. As my last two emails were ignored and the refund not processed for oreder# XXXXX as of today, November 04, 2022, I'm asking the ********************** to intervene and help me get my ordered refunded.

    For your convenience, please find attached screencaps of my receipt.

    Business Response

    Date: 01/09/2023

    Consumer Response /* (2000, 6, 2023/01/05) */
    Hello,

    Sm Wholesale refunded my money some time ago, but the fact that the continue to advertise products as "in stock" that they do not have needs to be addressed.

    Thank You,
    **************

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of boots that came with holes and gouges in the leather I got in contact with the wormer right away about getting them replaced. I would get no response for days and weeks and then eventually get told the replacement pair would be shipped out but never turned up and I never received tracking. Weeks go by and nothing and then I'm told again the will be shipped out July 4th. Again no tracking and nothing showed up. Contacted business again and have not received a response or the boots yet.

SM Wholesale is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.