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Business Profile

Office Furniture

Oline-Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Furniture.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau of Delaware, I am reaching out on behalf of ********************************** to formally file a complaint against ********* regarding a shipment of rolling whiteboards that were manufactured incorrectly. After receiving the defective whiteboards, we attempted to contact ********* multiple times via phone and email over the course of several weeks but received no response. When they finally did respond, they refused to provide a refund despite the clear evidence we submitted demonstrating the poor quality of the products. We have provided photographic documentation of the issues, yet ********* has not offered any resolution or instructions for returning the defective items. Given their lack of accountability and refusal to address this issue, we are seeking the BBBs assistance in holding ********* responsible and obtaining a refund for the defective product. Attached is a copy of the invoice in question for your reference. have also included the last emails we sent to ********* in an effort to resolve this matter. We appreciate any guidance or assistance the BBB can provide in helping us reach a resolution. Please let us know if any additional information is needed to process our complaint. Thank you for your time and support. We look forward to your response. Best regards,**** *******

  • Initial Complaint

    Date:09/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 16, 2024, I purchased an ******************************** Reception Chair. I received an email confirming the order. The purchase price was $49.95. I haven't received any tracking confirmation for the deliverythe order#****. They say ...If you have any questions, reply to this email or contact us at [email protected] have tried a few times but no response. My husband doesn't think the company is legit.

Oline-Direct is NOT a BBB Accredited Business.

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