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Business Profile

Auto Repairs

Valley Transmission Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them to fix two cars they broke car parts and charged me for work never done. I was charged for a transmission service they never did. I tried to speak with owner he cussed me out and hung up on me. Now I have to replace my transmission they also were paid in full to change computer in my other car and broke the part three times I left with my car taken apart this shop is not fixing cars and charging people not good service

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had work done too my sons car ...pulled his motor before checking it the. charged me 800 $ and didnt put it back togerher...put all the parts i the trunk and sat the motor on a 2×4 ...thats how we got it back

    Business Response

    Date: 03/29/2023

    Customer declined the repair to replace the engine after the engine was pulled out - Customers bill was over $4500 and customer decided not to install an engine. Customer paid for engine removal but declined the fee to put the engine back into the vehicle. NO refund will be offered. This matter is closed and we will not respond to any further response.

    Customer Answer

    Date: 03/29/2023

     I am rejecting this response because:
    One you didnt ask to pull the motor ..you were supposed to check the motor and I have the original quote its 2500 not 4500 so let's not start lying...or we can get some attorneys and you can show me were I sighed for engine removal...simple compression test would of resolved all this learn how to take responsibility of not doing the job rite

    Business Response

    Date: 03/30/2023

    $2500 WAS FOR THE TIMING CHAIN REPLACEMENT WHICH ENDED UP BEING AN ENGINE REPLACEMENT WHICH WE WOULD HAVE CHARGED $4500 TO COMPLETE - CUSTOMER REFUSED THE REPAIR AND ASKED US TO SET THE ENGINE IN THE BAY SO HE DID NOT ACCURE A CHARGE FOR INSTALLATION. THIS IS OUR FINAL RESPONSE - WE WOULD BE MORE THEN HAPPY FOR YOUR ATTORNEY TO SPEAK TO OURS. DROP THIS COMPLAINT OR WE WILL SUE FOR SLANDER AND HARRASMENT.

    Customer Answer

    Date: 03/31/2023

     I am rejecting this response because:


    Timing chain check ....does not require engine removal...I've have quotes and instructions from several shops and they all said compression test first not engine removal...so no response needed I'll see you all in court soon..good day

Valley Transmission Service is NOT a BBB Accredited Business.

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