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Business Profile

Gastroenterologist

The Gastro Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this Doc back in August of last year I was supposed to get a call for something to be scheduled, Even called numerous times to leave messages, Well Yesterday 11/9/22 I got a call from a collection agency saying I owe this office money. I NEVER SAW A BILL. this is very cowardice for this company.,

    Business Response

    Date: 11/28/2022

    This is in response to the complaint filed by Mr. ******** E. *****. I have been out of the office and just received this today. Per our records ******** E ***** was seen in our offices on 8/27/2021. Explanation of benefits from insurance company was received 04/28/2022. We have sent 3 statements dated 05/3/2022, 06/14/2022, 07/08/2022. Attached is the screenshot with the dates patient was billed. Per our policy we send 3 bills before sending to collection company. It is patient responsibility to notify our office of any address changes. So that we may update his information on record. Any additional questions you may reach me directly at ###-###-#### Ext ***

    Customer Answer

    Date: 11/28/2022

     I am rejecting this response because:


    No address has been changed(I have had the same address over 20 years)  just nothing has ever been received I have called you number numerous times to no avail over the past year I even  left messages with the answering service!  but still no bill. Its funny your collections agency sent a collections notice to an address I have never had and they admitted it. 

The Gastro Group is NOT a BBB Accredited Business.

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