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Business Profile

Grocery Store

Vons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 4th I made a pick up order and asked for no substitutions! I even called the store at 5:01 pm to verify he (person who answered phone) said he would let them know. Order is picked up and of course lots of substitutions! On Sept 5th I chat with customer service asking if I could bring order back for a refund they said no they would just submit a refund request to wait 5 days for refund and a confirmation email and provided me a reference number. A week goes by sept 12 I chat with customer service again and was told the same thing and that basically it was never put in the 1st time.. ummm then why did I receive a reference number? Oh thats right, because they are liars! I asked to escalate this chat agent disconnected chat! I want my refund!!! Why make it this hard?

    Business Response

    Date: 10/03/2023

    The customer has been refunded the original $10.00 and then on 9/23/2023 refunded the amount of his entire online order $42.28 for a total of a $52.28 refund.

     

    I believe the communication and refund to the guest was completed during the transit of the BBB letter. Please let me know if there is anything more I should do to take care of this case.

     

    On 9/13/2023 the customer was refunded $10.00 due to a product substitution they did not want. The customer then went onto to social media to post about his situation. He was contacted and told that the $10.00 was added to his account and that it usually takes 5-7 days for it to post.

Vons is NOT a BBB Accredited Business.

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