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Business Profile

Auto Repairs

Big Boyz Garage Tires & Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Big Boys garage overcharged me by $2900 and refuses to either credit my credit card or refund cash. My total bill for repair of a 1974 Plymouth was $13,689.71. When the car was first dropped off around Oct 2022 a credit card payment of $2700 was made. Around Feb. 2023 I walked in and paid a cash payment of $5,000. April 2023 when I picked up car a balance of $5,989.71 was due. ***** the owner was not there, his wife was. I gave her $2900 cash and she was suppose to only charge my card $3089.71 but she and I got distracted and I was unaware she charged my card $5989.71. After I found this out I have returned to see ***** a few times and he refuses to return the money. I do believe this started as a honest mistake, where the dishonesty is not correcting the error and trying to keep my money. ***** talks of his honesty but now I question it. Attached is the final bill you will see a $2900 cash payment credit.

    Business Response

    Date: 06/19/2023

    I have already spoken to *** and he will be here this Friday to have this resolved.

    Business Response

    Date: 06/22/2023

    We have accepted his complaint with graciousness.

    My wife says she did not receive $2900.00 from *** on the day he picked his car up.

    Due to this fact we will refund him the $2900.00 out of a good faith gesture.

    In having us refund money which we wholeheartedly believe we shouldn't have to we will do this installments with credits back to his credit card. 

    We will refund him in 3 installments of $966.70 with the first installment taking place on todays date of 06-22-2023. Second installment on 07-21-2023. Third and final payment on 08-22-2023.

    This is the only way we can do this as this is money we did not receive and is now being taken as an unexpected expense.

    We are a small mom and pop shop that operates on very thin margins and don't have an extra $2900.00 just laying around.

    Thank you for allowing us the opportunity in restoring our good name.

    Customer Answer

    Date: 06/22/2023

     I am rejecting this response because:


    They have an extra $2900 because you took it from me... it started as an honest mistake and now is turning dishonest my trying to keep it. ***** talks of his honesty and helping people out but I'm beginning to think this small mom and pop business is crooked 

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