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Business Profile

Belts

Macy's Backstage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Macy's Backstage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Macy's Backstage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Macy's Backstage

      2211 S Mooney Blvd Visalia, CA 93277

    • Macy's Backstage

      151 W 34th St GPO, NY 10001

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on December 17th for a Christmas gift for a 7-year-old child, with the understanding that the order would be delivered by December 24th, as per the information provided. However, I have yet to receive my order, and the tracking number has shown "arrived at facility in IL" since December 19th. I reached out to a ****** representative via chat on December 27th, and I was informed that I should expect the order by December 30th. Unfortunately, as of today, I still have not received the package. The representative showed no remorse for the delay, offered no form of compensation, and only stated that "shipments run late during the holidays." While I understand the challenges during the holiday season, this is unacceptable, especially since I placed the order within a reasonable time frame under the false assurance that it would arrive before Christmas.Given the situation, I would appreciate an update on the status of my order, as well as some form of compensation for not delivering as promised and causing a child to miss their Christmas gift.

    Macy's Backstage is NOT a BBB Accredited Business.

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